Job Description

Drafted.gg is a leading global esports tournament organizer and content provider, specializing in the delivery of high-quality tournaments and live events. The company is recognized for hosting a wide range of esports competitions and show matches across the most popular titles, offering a comprehensive portfolio for esports audiences worldwide. Its innovative approach to content and event formats drives fan engagement, supports the growth of competitive gaming, and strengthens the global esports ecosystem.

As we open our new studio in Ostrava, we are seeking an Operations Manager who thrives in the "live" environment. You’ll manage everything from player logistics to real-time issue resolution with a hands-on approach. You’ll be the bridge between technical execution and high-level strategy, collaborating with the Studio Manager to optimize our processes and ensure that Drafted.gg’s global standards for content quality are met in every single broadcast.

What will you do?

• Plan and manage shift schedules, ensuring full coverage and optimal workforce allocation across all operations.
• Coordinate player rosters, match schedules, and stream planning to ensure seamless execution of all content.
• Oversee the daily operations, ensuring quality, accuracy, and adherence to defined standards.
• Proactively identify and resolve operational or technical issues.
• Create and maintain accurate operational records, reports, and documentation related to studio operations.
• Support onboarding and training of new team members, ensuring smooth integration.
• Assist in testing, improving, and implementing operational tools, trackers, and workflows.
• Support studio setup, scaling activities, and other operational initiatives as required.
• Handle ad hoc operational tasks to ensure uninterrupted studio functioning.

Requirements

• Experience in operations or shift-based environments, ideally in 24/7 operational environments with a strong understanding of shift-based workforce management.
• Strong organizational and scheduling skills, with the ability to manage multiple workflows simultaneously.
• Hands-on, problem-solving mindset with the ability to react quickly in live operational environments.
• Basic technical understanding of software tools and computer hardware; ability to troubleshoot common issues.
• High attention to detail, especially in scheduling, reporting, and data accuracy.
• Strong communication skills and ability to coordinate across teams.
• Reliable, disciplined, and comfortable working in shift-based roles.
• Fluent in English and Czech/Slovak.

Nice to have

• Experience in esports, gaming, or live gaming content production environments.