IDT Corporation

Operations Specialist

IDT Corporation  •  Newark, NJ (Onsite)  •  1 month ago
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Job Description

We are looking for a detail-oriented and motivated Operations Specialist to join our credit card processing ISO. This role supports the daily operations of merchant services, including account setup, transaction monitoring, compliance, and customer support. The ideal candidate is organized, proactive, and able to work in a fast-paced environment while ensuring merchants receive efficient and reliable service.

Key Responsibilities:

  • Review and process merchant applications and supporting documents.
  • Set up new merchant accounts in processing platforms and maintain accurate records.

Transaction & Processing Support:

  • Monitor daily transaction activity, batch settlements, and funding timelines.
  • Assist merchants with questions related to payment processing and account activity.
  • Research and resolve processing errors or system issues with processors and banks.

Operational Efficiency:

  • Support internal teams with reporting, data entry, and administrative tasks.
  • Identify and escalate issues to the Operations Manager for resolution.
  • Provide feedback to improve workflows and enhance merchant experience.

Qualifications:

  • Previous experience in credit card processing, banking, or financial services (preferred).
  • Knowledge of merchant services, payment gateways, and settlement processes.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer service skills.
  • Ability to multitask and work under tight deadlines.
  • Proficiency with MS Office and CRM tools; experience with ISO/merchant processing systems is a plus.

What we offe:

  • Competitive pay and benefits package.
  • Hands-on training in the payments industry.
  • Career growth opportunities within a growing ISO.
  • Collaborative and supportive work environment.
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues.  Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide.  Join us!
IDT Corporation

About IDT Corporation

We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.

Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.

If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.

Industry
Telecommunications
Company Size
1,001-5,000 employees
Headquarters
Newark, NJ
Year Founded
Unknown
Website
idt.net
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