Job Description

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role
We are looking for an Operations Specialist – Retrievals to join our Retrievals & Warehousing team. This role is focused on driving operational excellence through project-based work across the retrievals service.
The primary objective of this role is simple but impactful: continually refining processes so all assets are retrieved within the desired timeframe and experience is frictionless for customers.

To achieve this, you will own and drive multiple improvement initiatives in parallel, embedding yourself deeply within the Retrievals team and working cross-functionally with other Service Operations teams, Technology, and external partners where needed. This role is well suited to someone who thrives in ambiguity, takes ownership end-to-end, and is energized by turning complex, operational challenges into scalable solutions.
Responsibilities
Operational Excellence & Project Ownership

• Own and drive two concurrent improvement projects within the retrievals service, from problem definition through execution and measurable impact.
• Identify root causes behind retrieval delays, escalations, and inefficiencies, and design pragmatic solutions to address them.
• Take full ownership of initiatives, proactively communicating progress, risks, and outcomes to stakeholders.

Retrievals Performance Improvement

• Drive improvements to key retrieval metrics, with a focus on increasing SLA adherence and reducing support ticket volume.
• Partner closely with Warehousing, Delivery, and M&D teams to improve handoffs, processes, and accountability.
• Support continuous improvement as retrieval volumes scale globally.

Cross-Functional Collaboration

• Work closely with Technology, Service Operations, and other internal teams to implement operational improvements.
• Engage with clients or partners as required when escalations or complex retrieval scenarios arise.
• Gather input and alignment from relevant stakeholders, incorporating feedback into solutions.

Data-Driven Execution

• Use data to diagnose issues, prioritize initiatives, and measure impact.
• Track performance before and after changes to ensure improvements are sustainable and scalable.

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Operations, Business, Logistics, or a related field.
• ~2 years of experience in operations, project-based roles, or service environments is a plus, but not a strict requirement.
• More important than experience is how you approach problems, communicate, and take ownership.
• Strong structured thinking and problem-solving ability.
• Comfortable operating in ambiguous environments and refining problems as you go.
• Ability to manage multiple projects simultaneously without losing momentum.
• Clear and proactive communicator, able to surface risks and provide updates without being prompted.
• Data-driven mindset — using metrics to guide decisions and validate outcomes.
• Strong ownership mentality: you see problems through end-to-end rather than stopping at handoffs.

Preferred Skills

• Experience in operations, service delivery, logistics, or scaling operational processes.
• Exposure to working with cross-functional teams in fast-growing environments.
• Familiarity with service metrics, SLAs, or operational dashboards.

Workwize Offers

• Flexible hybrid work environment.
• Top-notch tools and equipment provided.
• Vibrant, entrepreneurial culture with opportunities for growth.
• Off-sites and multi-yearly team bonding events.
• Team lunches and surprise events to keep things fun.
• Pension scheme.
• The chance to shape how AI is used across an entire product, not just bolt it onto a feature.
• Classpass corporate membership.

Our Team

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.

We are looking forward to meeting you and discover if there is a match with the Workwize team!