Job Description

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What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Specialist with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Kuala Lumpur, Malaysia.

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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This role offers a direct and tangible impact on local operations, contributing significantly to business growth through achieving supply milestones and key metrics.

If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

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<title>Main tasks and responsibilities:</title>

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• <point>Create and Optimize Processes: Identify the most efficient ways to run operations</point>
• <point>Collaborate: Work with local operations and HQ teams to streamline processes and suggest improvements. </point>
• <point>Supply Management: Manage the driver acquisition, conversion, and activation processes autonomously</point>
• <point>Data Analysis: Monitor supply performance, quality, and city operations metrics to ensure solid supply coverage and utilization</point>
• <point>Strategy Development: Develop and execute strategies to increase operational efficiency and solve operational challenges</point>
• <point>Partnership Building: Form bonds with local businesses to enhance demand and support supply growth.</point>

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<gh-requirements>

<title> About you:</title>

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• <point>You have 4+ years of experience in Operations, Startup, or other relevant organizations, ideally with experience in analytical tasks</point>

• <point>You are a strong collaborator with excellent communication skills (both verbal and written) in English and Malay</point>

• <point>You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, and you have hands-on operational skills</point>

• <point>You have a strong motivation to solve problems creatively and efficiently</point>

• <point>You thrive in a fast-paced environment</point>

• <point>You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<gh-perks>

<title> Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>* Some perks may differ depending on your location.</text>
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