Job Description

Job Requisition ID: 55927

Opening Date: 05/18/2026
Closing Date: 06/01/2026
​Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option:
Salary: Anticipated Salary: $9,500 - $11,019 per month ($114,000 - $132,228 per year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Managerial Exclusion from RC063 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Subject to administrative approval, serves as the Special Operations Project Manager for the Chief Operations Officer of the Department of Human Services. Coordinates projects under the purview of the Chief Operations Officer. Serves as primary point of contact between the Chief Operations Office and representatives from other Offices/Divisions of DHS, the public, and other state agencies. Conceptualizes, develops, and recommends procedural guidelines for the development and implementation of projects related to the efficient operation of the Office. Coordinates, directs, and participates in a variety of special projects, including those of a highly sensitive and confidential nature.

Essential Functions

• Serves as Operations Special Project Manager for the Chief Operations Officer (COO) of the Department of Human Services to support in the completion of specialized projects, and assignments.
• Participates in planning, policy, and programming activities mandated by legislation, regulations, operations, personnel, organizational structure, and the Assistant Secretary.
• Carries out strategic initiatives that support the fundamentals of operations and process improvement throughout the agency.
• Leads the execution of special projects that support the operations of DHS.
• Develops and maintains effective relationships with intra and inter agency Stakeholders including Directors, Division Administrators and DHS Management to implement operational improvements.
• Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
• Requires three (3) years progressively responsible project management experience in a public or private organization.

Preferred Qualifications

• Five (5) years of professional experience completing specialized projects, managing operational projects, assignments and performance goals for a public or private organization.
• Project Management (PMP) Certification or similar project management certification.
• Three (3) years of professional experience investigating sensitive issues impacting agency management and statewide operations, maintaining confidentiality and handling sensitive information with professionalism.
• Three (3) years of professional experience communicating with both internal and external stakeholders daily to implement operational improvements.
• Three (3) years of professional experience participating in planning, policy and programming activities mandated by legislation, regulations, operations, personnel and organizational structure related to efficient operations for a public or private organization.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch

Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607

Assistant Secretary's Office-Operations

Chief Operations Office

Administration

Work County: Cook

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Leadership & Management; Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com