Job Description

Lead Operations. Inspire Teams. Make a Difference.

At Mendocino Community Health Clinic (MCHC), we believe exceptional patient care starts with exceptional leadership. We're seeking an experienced Operations Site Manager to oversee the day-to-day operations of our Little Lake Health Center in Willits. This role is ideal for a leader with a strong background in medical practice operations and revenue cycle management. If you are passionate about patient access and experience, front-end revenue processes, and standardized procedures, this is the role for you!

What You'll Do

• Lead and support staff through coaching, performance management, hiring, and professional development.
• Promote an exceptional patient experience by ensuring efficient operations and outstanding customer service.
• Serve as the operational leader for the site, responding to urgent operational issues and coordinating solutions with department leaders.
• Oversee daily site operations, facility readiness, inventory, safety, and emergency preparedness.
• Drive front-end revenue cycle performance by ensuring precise and accurate patient registration.
• Monitor registration quality, work queues, and revenue cycle metrics, partnering closely with internal stakeholders to resolve issues, reduce denials, improve collections, and implement standardized processes.
• Ensure compliance with organizational policies, regulatory requirements, quality standards, and audit readiness.
• Build strong relationships with staff, patients, and community partners while representing MCHC in outreach and community engagement activities.

If you're a motivated leader who enjoys improving operations, empowering teams, and making a meaningful impact on the communities we serve, we want to hear from you!

We Offer a Cadillac Benefits Package

• Medical, Dental, and Vision Insurance
• Paid Time off (PTO) and 9 Paid Holidays
• Life Insurance
• 401(k) with up to 4% Employer Match
• Flexible Spending Account (FSA)

Requirements

• 2+ years management experience in a healthcare setting.
• Strong interpersonal skills; able to resolve people-related issues with diplomacy and tact.
• Communicates effectively using oral and business writing skills with all levels of staff.
• Must have professional demeanor.

Preferred Qualifications

• 5+ years' experience in operations and/or clinical function
• Valid State of California Certificate of Registration as a Licensed Vocational Nurse; or associate or bachelor’s degree; or equivalent work experience in healthcare management
• Maintain current CPR Certification.