Title: Operations Services Coordinator #W0004
State Role Title: Admin and Office Spec III
Hiring Range: $20.00 per hour
Pay Band: 3
Agency: Southern VA Higher Educ Center
Location: Southern VA Higher Edu Ctr
Agency Website: https://www.svhec.org
Recruitment Type: General Public - G
Job Duties
The Southern Virginia Higher Education Center (SVHEC) is currently seeking a qualified individual to fill the position of Operations Services Coordinator. The Operations Services Coordinator serves as the first point of technical support for students, instructors, partners, staff, clients, and visitors using SVHEC facilities, technology, and learning spaces. This position is responsible for providing front-line helpdesk assistance, troubleshooting basic technology issues, supporting classroom and event technology, managing support tickets, and ensuring users receive timely, professional, and effective assistance. In addition to technical support responsibilities, this position also provides front desk coverage and building support during assigned hours. This role helps maintain a professional, safe, and welcoming campus environment by greeting visitors, answering calls, monitoring facility activity, providing schedule and event information, and assisting with general operational needs. This position requires strong customer service skills, basic technical knowledge, attention to detail, and the ability to respond calmly and professionally to both technology-related and facility-related requests.
This position will also perform other duties as assigned.
Please note this is a part-time, wage position offering no benefits limited to working twenty-nine hours per week.
Minimum Qualifications
Working knowledge of office practices and procedures; Knowledge of help desk communications; Demonstrated ability to prioritize and perform a wide variety of administrative assignments and to effectively manage office activities; Demonstrated ability to communicate effectively both orally and in writing; Demonstrated ability to provide customer service to internal and external customers; Working knowledge of Microsoft Office Suite. High school diploma or equivalent.
Additional Considerations
Coursework in Information Technology, Business Administration or a related field. Experience with helpdesk ticketing systems. Knowledge of eVA or similar electronic procurement system. CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA ITF+, or other related helpdesk, networking, cybersecurity, or technical support certifications.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number on the fax cover sheet. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.
Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 804-225-2131 for assistance.
All applicants are subject to a background investigation. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.
“Southern Virginia Higher Education Center is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.”
Equal Opportunity Employer
Southern Virginia Higher Education Center
820 Bruce Street
South Boston, VA 24592
Contact Information
Name: Derek Mountford
Phone: 804-292-6417
Email: derek.mountford@dhrm.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
