CITY Furniture

OPERATIONS SERVICE SUPERVISOR - MIAMI GARDENS

CITY Furniture  •  $55k/yr  •  Miami Gardens, FL (Onsite)  •  20 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Who We Are…

With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!

Our Vision is to be the ultimate furniture and mattress store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

What This Role Is…

As a Service Supervisor, the primary function of this position is to manage our deluxing process, team performance, and adherence to standardized work. This position will also provide one-on-one coaching, training, conduct performance reviews, and manage a team on a daily basis. The Service Supervisor will lead effective meetings, analyze all opportunities and recommend ways to improve efficiency, customer satisfaction, and reduce costs. Your contributions will ensure the success of the Operations Department at CITY Furniture.

Position Title: Service Supervisor

Reports To: Service Manager

Location: Tamarac, FL

Department/Sub-Department: Operations Service Department/Group 2

Estimated pay range: $55k

What You’ll Do…

As a Service Supervisor, your primary responsibility will be to:

  • Owns problem solving activities in order to identify root causes of the problem to set the right countermeasures in order to enhance productivity. Provides continuous improvement in all processes and eliminates waste. Requires critical thinking and has discretion to make changes as needed to achieve targeted goals and improve KPIs.
  • Motivates and coaches associates by providing regular feedback to develop skills, improve weaknesses, and enhance strengths. Builds rapport with associates and empowers them to take on more responsibility in order to increase productivity and morale.
  • Positively engages and encourages the Service Technicians in order to expand their knowledge and improves their performance. Collaborates and communicates professionally with internal/external departments, customers, and management.
  • Prepares and meets with associates and team leaders to discuss any deviations from standard work. Meets with management to discuss planned actions to achieve goals for the day, brings up problems, and discuss countermeasures. Reviews KPIs and provides suggestions to better the process.

What We’re Looking For…

  • Competencies and Job Specific Skills
    • Services & Develops Others
    • Effective Communicator
    • Speaking effectively/Listening attentively
    • Decision Making/Judgment
    • Identifying and solving problems

What’s Required…

  • CAP no higher than a 1st Corrective
  • Education & Work Experience:
    • Bachelors Degree, degree in business management or related field preferred
    • One to Two years of warehouse experience
  • Work Environment & Schedule:
    • 5-day work week (Tuesday - Saturday with flexibility to accommodate business needs, i.e. covering afternoon shift, holidays, etc.)
    • 20% of Travel (Following delivery trucks for audits)
  • Physical Requirements:
    • Lifting up to 75lbs, bending, prolonged standing and walking
  • Technology Requirements:
    • Basic knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
    • Google Suite (i.e. Docs, Sheets, Slides, etc.)
  • Certifications / Licenses
    • Reliable transportation with Valid Florida drivers’ license

What Benefits You’ll Receive…

  • Competitive, Transparent Compensation
  • Medical, Dental, and Vision
  • Life & Disability Insurance
  • Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
  • 401(k) with Company Match
  • Paid Vacation & Sick Time
  • Paid Parental Leave
  • On-Site Health & Wellness Clinic (Tamarac)
  • Employee Resource Groups (ERGs)
  • Flexible Environment
  • 95% Promote from Within
  • Employee Assistance Program (EAP)
  • Associate Purchase Discount Program
  • And so much more….

CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.

CITY Furniture

About CITY Furniture

Where We’ve Been

The year was 1971 when recent college grad Kevin Koenig used $1,500 in savings to open a store called Waterbed City in Fort Lauderdale. Partnering with his brother, Keith, they quickly grew the business, selling waterbeds for the value price of $29.95. As the decades passed the industry changed, so the entrepreneurs reinvented the brand as CITY Furniture in 1994, adding furniture and décor into the mix.

Where We Are

Today CITY Furniture is South’s Florida’s number one furniture and mattress retailer. We’ve stayed true to that original vision of value, offering the widest range of styles at the best prices and quality. Our services have expanded to provide customers with a superior shopping experience, like free design and the industry’s fastest delivery. And as our business grows, we remain rooted in our history of family spirit and local community, working every day to give back and take care of our world.

Where We’re Going

The future has never looked brighter. Our showrooms and warehouses are expanding into Tampa and beyond, as we strive to become a best place to work. We’re growing our product categories to include more options than ever, establishing our place as trend leader in home design. We’re also building a frictionless, world-class customer experience, using a winning combination of technology and teamwork. All the while, we’re doing more for our community, taking our 2040 Green Promise and CITY’s 5% Giving Pledge to new levels.

JOIN OUR TEAM – YOU’LL THANK YOURSELF LATER!

http://jobs.cityfurniture.com

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Ft. Lauderdale, Florida
Year Founded
Unknown
Social Media