Job Description
Operations & Service Liaison Specialist
Location: Regional / Field-Based (Requires Travel)
Reports To: Director of Special Projects & Director of Operations
Position Type: Full-Time, Salaried
Compensation: $65,000 / year + Comprehensive Travel Reimbursement
Are you a versatile professional who excels at bringing order to moving parts, building out new systems, and stepping in to save the day wherever operations need a boost?
We are seeking a dynamic, self-driven Operations & Service Liaison Specialist to join our team. This multi-faceted role bridges the gap between our factories and Titan service teams, manages our critical Parts Depots, and serves as the go-to resource for our Lot and Service Managers. From auditing inventory to building out cutting-edge CRM tracking systems, you will be the gears that keep our regional operations running smoothly.
Key Responsibilities
Parts Depots & Inventory Management
Logistics & Stocking: Oversee initial stocking for new and existing Parts Depots.
Inventory Control: Manage monthly inventory requests and generate monthly replenishment lists for factories.
Visual & Physical Audits: Conduct monthly visual inspections (via photos) and perform quarterly on-site depot visits to ensure organization, safety, and operational standards are maintained.
Process Improvement: Proactively present ideas to optimize depot efficiency and recommend changes to the materials carried.
Factory Liaison & Service Support
The Ultimate Liaison: Serve as the primary point of contact and bridge between the factory and Titan regarding service operations.
Frontline Support: Act as the first line of defense and go-to resource for Lot and Service Managers facing operational hurdles.
Escalation Management: Track and monitor complex, challenging, or highly escalated service issues to ensure timely resolution.
Systems, Auditing & Specialized Projects
CRM Innovation: Help build out the service portion of our CRM, implementing a brand-new tracking system utilizing a custom framework.
Field Audits: Walk inventory during lot visits to assess the visual quality of the location and check the status of ongoing repairs.
Floating Operations Support: Serve as a versatile team player, floating to different locations or departments to fill in and provide hands-on help where needed most.
Travel & Logistics
This position requires regular travel to various operational locations.
Visits will vary depending on business needs, ranging from single-day trips to multi-day on-site stays.
Expense Reimbursement: All qualified business travel expenses-including mileage, lodging, and meals-will be fully reimbursed.
Qualifications & Skills
Experience: Proven track record in operations management, inventory control, or service coordination (experience in manufactured housing or a related field is a major plus).
Tech-Savvy: Experience working with CRM systems and a knack for helping build/design new tracking workflows.
Analytical Mindset: Excellent spreadsheet and tracking skills with high attention to detail (experience with chargebacks and data audits preferred).
Communication: Exceptional interpersonal skills; ability to collaborate effectively with factory teams, lot managers, and corporate directors.
Adaptability: Highly organized but flexible enough to pivot priorities and travel on short notice to support the team.
What We Offer
Competitive Salary: $65,000 base salary.
Autonomy & Impact: The opportunity to build new systems from scratch and directly influence operational efficiency.
Full Travel Support: Seamless expense reimbursement for all corporate travel.
How to Apply
If you are a resourceful professional who loves a mix of system-building, field operations, and collaborative problem-solving, we want to hear from you! Please submit your resume and a brief cover letter explaining why you are the perfect fit for this dynamic role.
