Job Description

Citi is looking for an experienced Operations Senior Manager to lead a high-performing team delivering client onboarding and commercial banking operations at scale. In this role, you will drive the quality, efficiency, and compliance of critical operations processes, acting as a subject matter expert and senior decision-maker within Citi's Operations function. This is a senior leadership opportunity where your judgment, operational expertise, and people management skills will directly shape team performance and client outcomes.

Responsibilities

• Lead a professional operations team by delegating responsibilities effectively, maintaining appropriate staffing levels, and ensuring the team consistently delivers high-quality outcomes.
• Oversee the end-to-end quality and efficiency of team output, identifying areas for improvement and implementing solutions that enhance operational performance.
• Manage the full employee lifecycle for direct reports, including performance evaluations, compensation decisions, hiring, and where necessary, disciplinary actions.
• Develop and manage team budgets, shape operational policy, and coordinate short-term resource planning to meet business demands.
• Resolve complex and high-impact operational issues, applying deep knowledge of how the team's work integrates across the broader function to deliver coordinated solutions.
• Act as a subject matter expert to senior stakeholders, providing evaluative judgment in ambiguous or high-complexity situations to guide sound business decisions.
• Uphold regulatory and compliance standards by ensuring all procedures are followed, risks are appropriately assessed, and any control issues are escalated and resolved with transparency.

Required Qualifications & Skills

• 14 to 20 years of experience in financial services, with a background in operations management and a working knowledge of commercial banking processes.
• Extensive knowledge of client onboarding processes, including account opening, account maintenance, and Anti-Money Laundering requirements for commercial liability accounts.
• Demonstrated ability to lead and manage teams in a fast-paced environment, with proven skills in prioritization and meeting critical deadlines under pressure.
• Strong organizational and time management capabilities, with the ability to manage multiple workstreams simultaneously without loss of quality or accuracy.
• Clear and concise written and verbal communication skills, with the ability to engage confidently with senior stakeholders and cross-functional teams.
• Ability to operate with a high degree of autonomy, exercising independent judgment while maintaining accountability to organizational standards and risk frameworks.
• Bachelor's degree or equivalent professional experience.

Beneficial Skills & Qualifications

• Commercial banking experience, particularly in areas related to commercial liability products or client-facing operations.
• Familiarity with Know Your Customer platforms, workforce management tools, or document management systems used in financial services operations.
• Master's degree in a relevant field.

What We Offer

At Citi, senior leaders are given the platform, autonomy, and global reach to make a genuine impact. You will work in a collaborative, performance-driven environment where your expertise shapes team direction, operational standards, and business outcomes at scale.

• A hybrid working model offering 3 days in the office and 2 days working remotely, supporting a sustainable and productive work rhythm.
• Strategic leadership ownership with the autonomy to shape team structure, operational processes, and performance standards within a globally significant function.
• Access to Citi's global network, connecting you with peers, senior leaders, and cross-functional teams across the organization.
• Ongoing learning and professional development opportunities tailored to senior operations and leadership career paths.
• Competitive financial wellbeing support, including compensation structures and benefits aligned to senior-level roles.
• Wellbeing and work-life balance programmes designed to support you both in and outside of the workplace.

Apply today to take ownership of a senior operations leadership role at Citi, where your expertise in commercial banking and client onboarding will drive meaningful impact across the team and the broader organization.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

AML Monitoring, Back-End Operations, KYC Compliance, People Management.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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