BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory’s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Responsibilities: • Champions and implements firm strategy for the BTOne Client Operations teams and proactively manage the outcomes related to performance, operational improvements, and recurring issues • Manage, coach, and develop a diverse and geographically dispersed team of subject matter experts who provide specialized support to numerous clients • Partner with key stakeholders (e.g., PPG, Client Operations leaders) to support strategic initiatives and ongoing operations for tax/tax advisory, assurance/risk advisory, managed services and consulting; and ensure goals and objectives align with the firm and business operational priorities • Responsible for identifying opportunities to drive efficiencies and improve operational performance, balancing the need for a customer-centric approach to innovating and developing our support functions with the need to rapidly execute on business priorities • Collaborate with Information Technology (IT) on platform efficiencies and workflow improvements • Develop innovative ways for differentiating the firm and redefining best practices while accounting for and delivering on client needs • Maintain accountability among the Operations team leaders as it relates to deployment and standardization initiatives while ensuring proper quality controls are maintained • Leverage change management methodology and tools to drive adoption, promote higher utilization of and increase proficiency of firm changes that impact teams • Lead resource demand planning and budget planning for administrative support, client operations, and participate in firmwide project planning decisions • Manage or participate in special projects by developing and executing against plans, budgets, and timelines Qualifications • Bachelor’s degree required. • Minimum 10 years of progressive experience in operations, business administration, or client operations within a complex organization • Proven leadership experience managing large, diverse, and virtual teams, preferably in a professional services or consulting environment • Strong experience driving operational transformation, process improvement, and change management initiatives. Proven commitment to operational excellence, quality, risk management, and exceptional client service • Demonstrated ability to design and scale operating models, workflows, and governance frameworks • Experience partnering with global stakeholders, including US-based leadership, in a matrixed environment • Strong business acumen with the ability to balance client-centric service delivery and execution speed • Excellent executive presence, communication, and stakeholder management skills. Hands-on experience with automation, technology enablement, and workflow optimization
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Seattle, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 143 territories, with more than 47,000 professionals and a combined worldwide revenue of $7 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
