Job Description

Job Title: Security Site Supervisor

Position Title: Security Site Supervisor
Department: Operations
Report to Security Site Manager / Account Manager
Manage: Security Guard

Portfolio Focus:
• Site operations run at peak efficiency
• Escalations are resolved promptly
• Regulations and procedures are followed
• Culture and communication

Key Responsibilities:

Operational Efficiency and Management (60% Time Spent)
• Follow Guardteck Security’s standards, rules, and policies.
• Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
• If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards.
• Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations.
• Provide orientation and training to new employees.
• Manage vacation time for employees.
• Manage all site and smart centre employee schedules in an effective and efficient manner.
• Ensure company vehicle maintenance is kept up to date
• Report to management any changes or discrepancies to employees’ hours.
• Fully understand and be aware of the site layout.
• Resource Management: ensuring we have the right number of employees for shifts and working within contract billable hours.
• Organized key and radio storage/stations
• Managing Over-time, Sick, and other leaves
• Managing the performance of security guards to ensure they are performing at the highest level
• Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date.
• Ensure that any and all contractual compliance training aspects are in line with the contract.
• Address and ensure that there are no open or available shifts on any of the site's master schedules.
• Monitor public areas for unusual activity and potential threats.
• Identify potential thieves/shoplifters from customers or staff and deal with them with aggressive hospitality.
• Document theft, other security violations, and what they observed on duty.
• Work with law enforcement and LPs to detain suspects of shoplifting or dishonest employees.
• Proactively deter criminal acts through a physical presence.
• Respond to emergencies that require the assistance of a security officer.
• Performs escorts of employees and customers as requested.
• Contacts emergency responders such as police, fire and ambulance personnel as needed.
• Enforce rules, regulations, policies, and procedures.

Relationship building (30% Time Spent)
• Preserve clients’ interests, needs, and wants at all times.
• Serves the property and client through excellent customer service skills
• Ensure that employees provide safety and security services to the property, customer and third parties.
• Ensure that incidents are being resolved efficiently and address the client’s needs.
• Encourage service interactions and exchanges of information between employees and customers.
• Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.
• Reports all issues to the Client and Guardteck Management
• Provides responses and updates to the client
• Satisfied the needs and requests of the client
• Advocate for our employees and their needs to the client
• Send daily reports/score card to the client and Guardteck Management

Leadership (5% Time Spent)
• Provide constant constructive feedback, coaching, and training to enhance motivation and performance.
• Promote a collaborative culture in where all employees can rely on each other and improve motivation.
• Enforce above and beyond customer service, performance, and high-quality deliverables
• Manage a high-performing team and leading hires, promotions, and terminations.
• Provides leadership and guidance to staff during incidents and responds to all major incidents
• Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.

Team Engagement and Management (5% Time Spent)
• Ensure meeting cadences: Team meetings, engagement events, and recognition.
• Address employee concerns and hindrances in general needs: uniforms, keys, radios
• Provides supervision of all contract security staff
• Ensure all the daily operations of the security team and direct all work, assignments, breaks and tasks
• Conducts Daily shift briefings
• Ensures that all security guards are licensed, uniformed, and equipment
• Ensures all security guards complete their memo books and all incident reports by the end of the shift
• Review all security guard memo books and incident reports by the end of the shift
• Completes daily shift brief by end of shift and attaches all incident reports to the brief
• Ensure all security guards complete Guard Tour Patrols
• Ensures security guards complete their responsibilities and tasks
• Ensure all weekly and monthly audits are complete
• Report all health & safety concerns to the Client and Account Manager
• Constantly interact with all employees to determine any issues and understand their needs
• Maintains confidentiality of sensitive issues

Ad Hoc Responsibilities:
• Enforce compliance with Occupation Health and Safety regulations
• Assist in the implementation of new technology or software systems to improve operational efficiency
• Manage and report any accidents or injuries, ensuring timely completion of reports
• Participate in the joint health & safety committee and maintain a safe, clean work environment
• Support the planning and execution of company-wide initiatives or special events
• Uphold and embody Kandor Managements core values, ensuring they are understood by all employees
• Maintain strong professional relationships with co-workers, executives and management
• Security room is clean and orderly
• Reduction of time off
• Reduction of time to report claims
• Staff is trained on H&S responsibilities
• All other duties as assigned

Knowledge, Skills, Experience and Education:
• Completed Certificate in Security Management or a combination of education and experience.
• 3 years security experience
• 3 years of experience managing teams, preferably in a unionized setting.
• Valid Security Licence.
• Completed basic security training; AST is an asset.
• Leadership training is an asset.
• Post-secondary education in a Law Enforcement/Security program preferred
• Available to work full time - Monday - Friday, with the occasional weekend and evening shift.
• Have good computer skills
• Ability to work independently and as a team player.
• Outstanding customer service.
• Honesty, discipline, commitment, accountability, and trustworthiness.
• Outstanding written and verbal communication skills.
• Outstanding leadership skills that promote a strong culture and motivates employees.
• Full knowledge of security system databases.
• Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
• Ability to resolve conflict in an efficient and agile manner while promoting non-aggressive behaviours such as a conflict solution.
• Ability to make difficult decisions.
• Strong interpersonal skills.
• Ability to assist, help, coach, mentor, and discipline employees.
• Excellent multitasking skills that guarantee quality and efficiency.
• Ability to research and understand possible outcomes and risks.
• Ability to be empathic and to understand people’s needs.
• Excellent time management, organizational, and planning skills.
• Demonstrate punctuality and reliability, tact and diplomacy
• Ability to perform accurate investigations of incidents.
• Willingness to go above and beyond and always try to find ways to be more efficient.