Job Description

Requisition No: 872538

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60019807

Pay Plan: Career Service

Position Number: 60019807

Salary: $60,000

Posting Closing Date: 03/24/2026

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Internal Only

Operations Review Specialist

Hope Florida

Location: Statewide

Salary: $60,000

This is not a telework position. Candidate must report to the local office.

This is a highly responsible position tasked with supporting statewide Hope Florida Operations and Disaster Response. Under general supervision, serves as the liaison between Operations, Training, Program Office, Region Administration and Human Resources. Provides professional statistical support for Hope Florida Operations, to include development of data collection instruments, data collections, data analysis, and assisting with Activate Hope.

Lead, plan, design, and monitor effective Implementation strategies for Hope Florida projects and special initiatives. Develop change management activities designed to build a culture of performance and innovation. Work with regional teams, policy team, training team, Office of Quality and Innovation, HR, and IT in the formulation of particular plans and activities to support project implementation.

Develop and implement various smartsheets to support Hope Florida Operations and ensure consistent tracking of performance indicators and outcome measures.

Works with other Department programs to integrate the services of Hope Florida with other departmental programs, such as the Office of Child and Family Well-Being, Office of Quality and Innovation, Substance Abuse and Mental Health, and Economic Self-Sufficiency.

Works in collaboration with Operations Manager and Human Resources team to develop and implement employee retention and workforce management strategies statewide

Implements retention strategies by developing and distributing recognition initiatives, and collecting frontline staff feedback to strengthen the overall staff experience.

Assists in development, implementation, and oversight of special initiatives consistent with the direction of the Governor, the Legislature and the Secretary of the Department, and Assistant Secretary of Office of Community Services.

Assists the Hope Florida Operations Manager with Activate Hope duties, including volunteer coordination, registration communications, immediate deployment preparation, and disaster-related data reporting.

Reviews, analyzes and distributes data and reports at both the aggregate and individual level on trends and works alongside the Hope Florida Data Specialist technical issues within the Hope Florida Regional areas.

Other related duties as assigned

Knowledge, skills, and abilites:

Proficent in Smartsheet, all microsoft programs (specifically excel, powerpoint, and forms).

Preferred Qualifications:

Bachelors' Degree or equivalent work experience.

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more about DCF please visit https://www.myflfamilies.com/

For a more complete list of benefits, visit www.mybenefits.myflorida.com

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.

• Account for and explain any gaps in employment so that the hiring process is not delayed.

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire For more information, please visit the SSS website: http://www.sss.gov.

3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.