Job Description

Requisition No: 872233

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60002286

Pay Plan: Career Service

Position Number: 60002286

Salary: Current employees will be compensated in accordance with the DCF salary policy.

Posting Closing Date: 03/27/2026

Total Compensation Estimator Tool

Operations Review Specialist

Department of Children and Families

Central Region Programs Office

Regional

Open Internal

Current employees will be compensated in accordance with the DCF salary policy.

Duties and Responsibilities - Describe in detail the specific duties and responsibilities assigned to this position and the percentage of time for each. Indicate the role of this position in accomplishing the unit and agency mission. If applicable, include examples of independent, final policy decisions made and show their effect on the agency, the public, or other state agencies.

Time Duties and Responsibilities

Preparation and planning for review activities. Research laws, rules, policies and procedures applicable to the program being monitored. Determine/develop/review methodology, sample selection standards and data collection methods.

Conducts ongoing oversight and review of staff work in a mentor capacity, including review protocols, data spreadsheets, follow-up review activities and special assignments and provides feedback to Quality Management Manager.

Selection of review team members and provision of technical assistance to review applicable laws, rules, policies, procedures and review instrument. Organize and assign team responsibilities. Conduct internal quality control activities to ensure data integrity. Analyze the data and provide a written report addressing findings from the review to include critical issues that affect child safety and offer recommendations to address problem areas or issues.

Completion of various types of desk reviews and on-site reviews to determine compliance with laws, rules, policies and procedures and to assess the quality of services provided to children and their families. Analyze the data and provide a written report addressing findings from the review to include critical issues that affect child safety and offer recommendations to address problem areas/issues.

Formulates corrective action recommendations to address complex programmatic, management and systemic issues resulting from reviews. Track cases with critical safety concerns and provides oversight of corrective plan updates. Provision of training as needed to Region staff.

Serve as the primary liaison between the QM Unit, Region Program Office, operational staff and the community-based care staff providing contracted child welfare services in the Region.

Participates in the Quality Assurance exchange program for two months during the fiscal year. During this time, will be assigned to work with CPI operations to complete investigations and/or act in a CPI Supervisor role. Performs other related duties as assigned.

Participation as a team member in statewide QM reviews including the federal Child and Family Safety Review (CFSR) component. Provision of timely analysis of reports generated by the Florida Safe Families Network (FSFN) and other departmental information systems to assess Region performance on key indicators and outcome measures. Identify potential problem areas and take appropriate follow-up action.

Participation in regularly scheduled county-wide Child Fatality team staffings and agency specific death reviews. Collect and analyze data to be entered into the statewide child death database. Performing special review activities as requested by the state child death review coordinator, the Director of Child Welfare/CBC or the Secretary of the Department.

Knowledge, skills and abilities, including utilization of equipment, required for the position: Knowledge, skills and abilities as

required for Family Services Specialist as specified on the Family Services Specialist class specification. Knowledge of family safety

and preservation. Knowledge of theories and practice of child protection, counseling, social work, investigations and family

assessments. Knowledge of methods of compiling, organizing, and analyzing data. Knowledge of basic management principles and

practices. Skill in child protection, counseling, social work, investigations and family assessments. Ability to develop methods for

monitoring and evaluating quality of service and compliance with rules, policies and statutes. Ability to review and evaluate plans and

programs. Ability to identify improvements and adjustments needed to insure program effectiveness and efficiency. Ability to establish

and maintain a liaison with other agencies. Ability to plan, organize and coordinate work assignments. Ability to communicate

effectively. Ability to establish and maintain effective working relationships with others. Ability to use computer systems. Ability to

conduct effective case staffings and other meetings. Ability to interact appropriately with families, community resources, service

providers and other department professionals. Ability to collect, evaluate and analyze data to develop alternative recommendations,

solve problems, document work flow and other activities relating to the improvement of operational and management practices. Ability

to organize data into logical format for presentation in reports, documents and other written materials. Ability to conduct fact-finding

research. Ability to utilize problem-solving techniques. Ability to work independently.

KNOWLEDGE, SKILLS AND ABILITIES:

(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)

• Understands and demonstrates the importance of building a healthy learning environment.
• General knowledge of theories and practiced in child protection.
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of family-centered interviewing and counseling techniques.
• Knowledge of interviewing and observation techniques.
• Ability to plan, organize and coordinate work assignments.
• Possesses a general understanding of relevant DCF policies and procedures.
• Ability to actively listen to others.
• Possesses strong communication skills.
• Possesses a positive attitude and a desire to promote a positive work environment.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize computer systems.
• Ability to write and speak at a professional level.
• Knowledge of conflict resolution strategies.
• Knowledge of life balance practices and consequences.
• Knowledge of best practices in time management.
• Ability to assess employee, systemic and stakeholder strengths and weaknesses.
• Understands the fundamentals of personality profiling and their implications.
• Strong attention to detail.
• Enthusiasm and dedication to the development of a professional services training and development career.
• Participates in agency, program and supervisory meetings for evaluative purposes.
• Researches and trains on the specific needs and resources supporting the development and retention of our workforce.
• Provides support and guidance in mediating conflict in the workplace.

MINIMUM QUALIFICATIONS

A bachelor’s degree from an accredited college in a social science related field is preferred, to include but not limited to, psychology, sociology, counseling, social work, human development, and human resources. Experience in training and development preferred. Working with systems of care serving vulnerable persons is a plus.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.