Job Description

The Operations Representative represents Flexjet in a positive and professional manner while serving as a member of our Dedicated Terminal team. This role is primarily responsible for providing aviation ground support services to crew members by performing all facets of the ground handling operation, including, but not limited to…

DUTIES & RESPONSIBILITIES

• Provide world-class service during every interaction with our crew members and clientele to maintain long term relationships
• Liaise with airport personnel in ensuring all aircraft are clean, fueled, and hangered as appropriate
• Partner with ground transportation companies to ensure transportation has been confirmed for clients
• Provide appropriate continuous assistance as necessary to ensure good customer relations with crew members and clientele

• Initiating emergency response procedures when required
• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries

• Comply with all airport authority rules and regulations and airport security requirements.
• Participate in continuous airport training and company designed curriculum
• Other duties as assigned

EDUCATION & EXPERIENCE

• High school graduate
• Previous experience in FBO services, fuel handling experience, and customer service preferred
  • Ability to comprehend and perform basic math calculations with minimal errors
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
  • Knowledge of use and operation of standard office equipment
• Previous aviation experience desired

REQUIRED SKILLS

• Strong working knowledge of FBO operations, customer service principles, and the Flexjet service philosophy
• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
• Successful candidate must be able to respond calmly and handle many customers' demands in a fast-paced environment
• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly

• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business
• Must maintain a valid state driver’s license

SCHEDULE

• Successful candidate will need a flexible schedule as dictated by aircraft schedules