Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.
Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as Operations Relationship Manager
In this role you will:
- Manage and address operational requests and feedback in a timely manner, coordinating with the appropriate internal stakeholders to ensure swift resolution.
- Lead end-to-end case management for FA partners, maintaining accurate records, providing timely status updates, and ensuring requests are resolved effectively.
- Work directly with FA partners to confirm requirements, respond to queries and concerns, and progress cases through to closure.
- Develop and maintain strong working relationships with FA partners to improve collaboration and enhance the overall distributor experience.
- Deliver regular operational updates and training to FA partners to promote clarity, consistency, and effective ways of working.
- Contribute to operational initiatives and provide additional support as required to meet business priorities.
To be successful you will need:
- University degree or equivalent.
- Relevant experience in a customer service role, preferably within the life insurance sector.
- Exposure to New Business, Policy Servicing, and Claims activities within the life insurance would be a strong advantage.
- Excellent interpersonal and communication skills, with proven ability in stakeholder management across teams and levels.
- Self-motivated and resourceful, with the capability to work independently and take ownership of outcomes
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Issued by HSBC Life (Singapore) Pte. Ltd.
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