Job Description
- Permanent Role
- Melbourne Based
- Hybrid Ways of Working
We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Which team is this in
The Customer Solutions & Operations Team (CSO) aspires to raise the bar of global Support and Operations excellence —fuelling loyalty through outstanding service. The Operational Excellence team play a crucial role in achieving this goal and delivering on our 2030 ambition to streamline customer service and support in end-to-end digital experiences:
- Driving day to day operational efficiency and process optimization—through automation opportunities, data-driven insights, and performance management.
- Advancing digital service ambitions that will empower customers with access to 24/7 (self) service support in their channel of choice.
- Simply put, this team champion change and are a driving and collaborative force working across the business to ensure a cohesive, simple customer support and service experience enabled by best in class digital solutions.
Day to day of the job
Reporting to the Head of Operational Excellence, the Operations Project Manager will help coordinate and deliver key cross-functional initiatives across CSO and Customer Enablement within CP&S.
This role is well suited to someone who has built a strong foundation in project coordination, operations, delivery support or a similar role, and is ready to take the next step into a project manager position. You’ll work across multiple streams, helping keep initiatives moving, stakeholders aligned and delivery on track.
Some of the things you’ll be doing include:
- coordinating end-to-end delivery across cross-functional initiatives, helping ensure timelines, actions and deliverables stay on track
- supporting project planning by helping shape scopes, milestones, dependencies and key activities
- organising and running project working sessions and stream meetings, capturing actions and following up on next steps
- preparing clear project updates for stakeholders, including progress, risks, blockers and decisions required
- maintaining project plans, schedules, action logs, risk logs and other key documentation
- identifying delivery risks and challenges early, raising them with the right people and helping drive practical solutions
- working closely with stakeholders across teams to keep delivery moving and maintain accountability
- helping create clear processes, resources or end-user documentation where needed
- analysing project or operational data to support recommendations and continuous improvement opportunities
- contributing to larger or more complex projects across CSO and Customer Enablement as required
Who we’re looking for
We’re looking for someone who is highly organised, proactive and ready to step into a broader project delivery role.
You might be a Project Coordinator, Operations Coordinator or Delivery Coordinator who is looking for your next move into a Project Manager role.
Ideally, you’ll bring:
- 3 to 5 years’ experience in project coordination, operations, delivery support or a similar role
- experience supporting or delivering cross-functional initiatives with multiple stakeholders, timelines and moving parts
- strong organisation skills and attention to detail, with the ability to keep plans, actions and documentation up to date
- confidence coordinating meetings, tracking progress and following through on deliverables
- strong written and verbal communication skills, with the ability to keep stakeholders informed and aligned
- sound judgement when identifying risks, issues or blockers, and knowing when to escalate
- a practical, solutions-focused mindset and an interest in improving how work gets done
- the ability to build strong working relationships across teams
- comfort using tools such as Jira and Miro
- an interest in change, continuous improvement and delivering better operational outcomes
If you’re someone who enjoys bringing structure to ambiguity, keeping work moving and collaborating with others to deliver meaningful change, this could be a great next step.
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits include:
- A hybrid and flexible approach to working
- Flexible leave options including, birthday leave and purchase additional leave
- Flexible parental leave offering for primary and secondary carers
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
- Hackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
