Job Description

Founded in 1995, ESN is a Small Disadvantage Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense. For more than two decades, we have been providing our military and government customers with mission-critical services including engineering and technical support, strategic and program management, testing and evaluation, operations support, and information technology. We are committed to proven, repeatable corporate quality management processes and are certified CMMI Maturity Level III - Development/Services & ISO 9001:2015.

We are seeking an Operations Project Manager

Location: NAVSTA Norfolk, VA

The Onsite Operations Project Manager will work daily with other Project Managers, Program Managers, and Government Leadership and is responsible for overseeing day-to-day operational activities at client or field locations, ensuring seamless coordination across logistics, service desk support, independent verification & validation (IV&V), and installation services. This role ensures operational efficiency, service quality, and compliance with contractual and organizational standards while acting as the primary onsite point of contact.

Key Responsibilities

Operations Management

• Lead and manage onsite operations to ensure service delivery aligns with customer expectations
• Coordinate cross-functional teams including logistics, technical support, and installation personnel
• Monitor performance metrics and implement continuous improvement initiatives
• Develop and enforce operational processes, policies, and best practices

Logistics & Asset Management

• Oversee inventory control, asset tracking, and material distribution
• Coordinate procurement, shipping, receiving, and storage of equipment
• Ensure accurate documentation and compliance with supply chain procedures
• Optimize logistics workflows to reduce delays and costs

Service Desk Oversight

• Supervise onsite service desk operations, ensuring timely incident and request resolution
• Ensure adherence to ITIL (or similar) frameworks for incident, problem, and change management
• Monitor ticket queues, escalation processes, and customer satisfaction metrics
• Train and mentor service desk staff to maintain high service standards

IV&V (Independent Verification & Validation)

• Ensure systems, processes, and deliverables meet defined requirements and quality standards
• Coordinate validation activities, testing, and audits
• Identify risks, defects, and non-compliance issues, and drive corrective actions
• Maintain documentation and reporting for IV&V activities

Installations & Field Services

• Manage planning and execution of equipment and system installations
• Coordinate installation schedules, resources, and site readiness
• Ensure installations meet technical specifications, safety standards, and timelines
• Troubleshoot and resolve issues during deployment

Client & Stakeholder Management

• Act as the primary onsite liaison for clients and stakeholders
• Provide regular status updates, reports, and performance reviews
• Address client concerns and ensure high levels of customer satisfaction
• Support contract compliance and audit readiness

Required Qualifications

• 15+ years of experience in operations management, logistics, Software support, or field services
• Experience managing cross-functional teams in an onsite environment
• Strong knowledge of service desk operations and IT service management frameworks (e.g., ITIL)
• Familiarity with logistics, asset management, and installation coordination
• Experience with quality assurance or IV&V processes

Preferred Qualifications

• SAFe certification(s)
• Experience in government, defense, or regulated environments

Key Skills & Competencies

• Leadership and team management
• Problem-solving and decision-making
• Strong communication and stakeholder management
• Process improvement and operational efficiency
• Attention to detail and compliance focus
• Ability to manage multiple priorities in a fast-paced environment

Work Environment

• Primarily onsite at client or operational facilities
• May require occasional travel between sites
• Ability to work extended hours or on-call support as needed