Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Responsibilities:

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation

• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures

• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams

• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues

• Performs risk management activities to minimize project risks

• Assists with creating and maintaining comprehensive project documentation

• Leverages business knowledge to identify opportunities for improvement and supports change execution

Required Skills:

• 2+ years of strategy development, initiative execution, change management, or related experience

• 1+ Year of Leadership experience- OJT coach, Proctor or Interim Consumer Coach

• Distinguished listening, verbal and written skills with keen attention to detail

• Exceptional organizational skills

• Eagerness to improve, develop skills, innovate, and change as the industry demands

• Excellent time management

• Effective interpersonal skills and ability to solicit input from others

• Prioritize workload, work with short deadlines and perform well under pressure

• Work independently as well as part of a virtual team

• Identify, solve, or escalate issues in order to ensure timelines are met

• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)

• Ability to lead calls, meetings, and strategy sessions with medium sized audiences

Desired Skills:

• Process knowledge including Messagepoint, HP Exstream, Agile Methodology, Jira, ALM

• Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations

• Operational process, content inventory management, or workflow design experience

• Issue management and ability to identify, diagnose, escalate, and resolve production issues in collaboration with vendor, technology, strategy and other partners

• Control background and process-oriented experience

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501)Pay and benefits informationPay range$68,700.00 - $107,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.