Details

Mon-Fri 8 am-5 pm, some nights or weekends as needed. Some remote work possible.

This Operations Manager will directly support two core program areas in Undergraduate Studies: Student Success and Academic Innovations. Under supervision, this position is responsible for planning, organizing, directing, and controlling external customer service, program support, and some administrative operations. Acts as a catalyst between the program areas and their leadership and staff to ensure continuity and quality of service and care.

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives. Requires basic skill set and proficiency. Conducts work assignments as directed. Closely supervised with little latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

This is an Entry-Level position in the General Professional track.

Job Code: P23331

Grade: P13

Expected Pay Range: $29,913 to $68,625

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives. Requires moderate skill set and proficiency in discipline. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

This is a Developing-Level position in the General Professional track.

Job Code: P23332

Grade: P16

Expected Pay Range: $39,815 to $91,340

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives. Considered highly skilled and proficient in discipline. Conducts complex, important work under minimal supervision and with wide latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

This is a Career-Level position in the General Professional track.

Job Code: P23333

Grade: P19

Expected Pay Range: $52,993 to $121,573

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives. Recognized as subject matter expert and advanced individual contributor professional. Requires specialized skill set. Conducts highly complex work, unsupervised and with extensive latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly related work experience.

This is an Advanced-Level position in the General Professional track.

Job Code: P23334

Grade: P20

Expected Pay Range: $58,292 to $133,730

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives. Recognized as subject matter expert and advanced individual contributor professional. Requires specialized skill set. Conducts highly complex work, unsupervised and with extensive latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 10 years or a master’s (or equivalency) + 8 years of directly related work experience.

This is an Expert-Level position in the General Professional track.

Job Code: P23335

Grade: P21

Expected Pay Range: $64,122 to $147,104

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives. Recognized as expert in field. Requires highly specialized skill set. Influences best practices within discipline. Conducts the most complex and vital work, unsupervised and with complete latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 12 years or a master’s (or equivalency) + 10 years of directly related work experience.

This is a Principal-Level position in the General Professional track.

Job Code: P23336

Grade: P23

Expected Pay Range: $77,587 to $177,995

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives. Recognized as expert in field. Requires highly specialized skill set. Influences best practices within discipline. Conducts the most complex and vital work, unsupervised and with complete latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 14 years or a master’s (or equivalency) + 12 years of directly related work experience.

This is a Senior Principal-Level position in the General Professional track.

Job Code: P23337

Grade: P24

Expected Pay Range: $85,347 to $195,795

EQUIVALENCY STATEMENT 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Operations Program Manager, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Operations Program Manager, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Operations Program Manager, III Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Operations Program Manager, IV: Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly related work experience.

Operations Program Manager, V: Requires a bachelor’s (or equivalency) + 10 years or a master’s (or equivalency) + 8 years of directly related work experience.

Operations Program Manager, VI: Requires a bachelor’s (or equivalency) + 12 years or a master’s (or equivalency) + 10 years of directly related work experience.

Operations Program Manager, VII Requires a bachelor’s (or equivalency) + 14 years or a master’s (or equivalency) + 12 years of directly related work experience.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page

Online reports may be submitted at https://oeo.utah.edu


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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.