Job Description

The Operations Product Specialist is responsible for the implementation and optimization of processes and infrastructure to ensure the delivery of high-quality products and timely execution of product operations. This role partners closely with Information Technology teams to support process improvements, operational efficiency, and risk mitigation initiatives. Responsibilities include gathering and analyzing data, assessing operational risk performance, identifying potential risks, and recommending actionable improvements to enhance product offerings. The role may also involve applying foundational technology concepts, such as data structures and database design, to support informed decision-making and effective collaboration across functions.

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, Memphis, TN , or Southfield, MI.

Responsibilities

• Define, deliver, and adapt specialized financial products that meet customer needs by selecting the best possible approaches available within established systems
• Deliver defined features, functionality, or outcomes from a designated part of the development or engineering program
• Execute product testing, including end-to-end and integration testing, to validate functionality, performance, and system interactions
• Operate in a tools and technology-driven environment, leveraging testing frameworks and QA tools to improve efficiency and accuracy
• Identify, document, and support resolution of defects in collaboration with cross-functional teams
• Supervise others working within established operational systems
• Monitor all aspects of a product life cycle, including development and marketing, to maintain competitive positioning
• Analyze product performance, customer behavior, and market trends to identify improvement opportunities

Skills

• Manage and develop all aspects of a product or service to ensure it delivers maximum market value
• Analyze data trends to support reporting and decision-making
• Conduct client and market analysis to develop insights and drive outcomes
• Plan, organize, prioritize, and oversee activities to efficiently meet objectives
• Apply basic technical knowledge and collaborate effectively with technology teams

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Data Processing, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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