The Opportunity

The Operations Product Manager is responsible for the product management and support of applications and reporting that impact franchisees and salon operations. This includes collaborating in internal committees and task forces, partnership with other departments to define business requirements and determine priorities and roadmaps, developing and implementing communication and launch plans, and providing product education and support. Product Managers are the bridge between business strategy and product execution, partnering with stakeholders to deliver solutions that improve the experience for franchisees, salon teams, and customers.

Your Mission

As the Operations Product Manager, you will be on a mission to bring relevant functionality, solutions, and insights for operations applications, reporting, and the advanced scheduler, and in partnership with the Director of Operations Applications you will ensure these products, resources and education drive growth and enable brand delivery within Great Clips. This will be accomplished through collaboration with Operations, franchisees, and internal GCI teams, and ensuring integration of data, functionality, metrics, and roadmaps across owned products.

On your journey, you will face challenges such as:

Your Expertise

Whether you’ve already held positions as a technical product manager or have been involved with driving the direction of digital products in some other capacity, to land this job you will need to show your proven ability to:

Your Work Environment

This is a hybrid work position requiring a combination of three in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet.

Living the Values

We Are Kind

We Exceed Expectations

We Focus on Execution

We Keep it Simple

We Listen and Earn Trust

We Make it Fun

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.

A GREAT culture One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN.

A spirit of ideas and innovation Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand.

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.