Induction & Portal Management ● Managing the operationalization of Customer Inductions and Portals across Pest and Hygiene business units in conjunction with Branch Operational Teams & functional stakeholders to support the delivery of: o Service Levels o Productivity o Revenue Forecast Accuracy o Improved Customer Satisfaction with Compliance Requirements ● Setting targets, managing accountabilities and monitoring results for the Induction function to facilitate the branch with information to own responsibility, accuracy, timescales, customer satisfaction, cost and resource management ● Creating and implementing appropriate, cost effective and efficient induction strategies to respond to current business and future delivery needs ● Providing leadership and coaching to branch teams on customer induction & portal compliance ● Map and maintain a record of the customer inductions on an ongoing basis ● Embed new technology & systems that enable the business to improve customer induction / portal performance ● Regularly report on customer induction progress and compliance performance through insight generation that enables focus on the key challenges ● Manage the customer induction / portal compliance and app introduction elements of new scaled business ● Ensure Portal certificates, licences and SWMS are kept current and up to date in order that technicians can service our customer without interruption ● Analyse and investigate trends, variances and exceptions in induction compliance with outcomes communicated to stakeholders
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
