Job Description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Nutrition

THG Nutrition is home to some of the world’s most trusted and best-loved wellbeing and nutrition brands, including Myprotein, the world’s largest online sports nutrition brand, alongside Myvegan, Myvitamins and MP Activewear.

Our brands and people exist to break boundaries — to power and empower those who want more. We move fast, challenge convention, and back ourselves to win. These values shape how we work every day.

Operations Planner – Retail & B2B

Why join THG as an Operations Planner – Retail & B2B?

Join a team that plays a key role in supporting one of the world’s fastest-growing sports nutrition brands. As an Operations Planner, you’ll have the opportunity to take ownership of critical processes, drive meaningful improvements, and contribute to exciting projects across our global Retail and B2B operations.

Working in a fast-paced and collaborative environment, you’ll partner with teams across the business to optimise supply chain performance, improve product availability, and deliver results on a global scale.

What will you be doing?

As an Operations Planner, you’ll play a key role in ensuring our Retail and B2B customers have the right products, in the right place, at the right time. Your responsibilities will include:

• Maximising product availability and sales across our global Retail and B2B channels.
• Monitoring forecast accuracy and adherence, working closely with customers and internal teams to identify opportunities for continuous improvement.
• Managing new product launches end-to-end, coordinating cross-functional teams to ensure a seamless journey from concept through to delivery.
• Identifying and implementing process improvements to increase efficiency, strengthen supply chain performance, and support business growth.
• Leading projects and initiatives designed to enhance our global Retail and B2B supply chain capabilities.
• Collaborating cross-functionally with Operations, Sales, Supply Chain and other key stakeholders to deliver business objectives.

What skills and experience will you bring?

We’re looking for someone who is analytical, commercially minded and comfortable working in a fast-paced environment. You’ll ideally have:

• Strong numerical, analytical and reporting skills, with advanced Excel capability. SQL knowledge would be advantageous.
• Experience within supply chain, B2B, commercial or operations environments.
• Experience working closely with Operations and Sales teams.
• A proactive and self-motivated approach, with the ability to work independently and take ownership of your responsibilities.
• Strong problem-solving skills, with the ability to adapt quickly and make sound decisions in a fast-moving environment.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships and collaborate effectively across functions.
• A good understanding of global supply chain processes and trends would be advantageous.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.