Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
We are seeking a versatile and highly organized Operations & Performance Admin Engineer to join the talabat mart (tMart) team. This hybrid role bridges technical facilities management with data-driven operational performance administration. On the engineering side, you will oversee the maintenance, procurement support, and supplier supervision for dark store facilities, ensuring critical infrastructure like cold chain systems (chillers/freezers) and electrical networks remain fully operational. On the administration side, you will dedicate focus to monitoring, tracking, and reporting the operational health of the dark stores, reviewing ground-level efficiency metrics, and delivering structured compliance dashboards to ensure seamless 30-minute delivery execution.
What’s On Your Plate?
Engineering & Facilities Management:
Infrastructure Maintenance: Proactively identify, diagnose, and manage the maintenance and repair needs of essential store infrastructure, including industrial chillers, freezers, HVAC/AC systems, electrical distribution networks, and general facilities.
Procurement Documentation: Formulate highly accurate and detailed Scope of Work (SOW) documents and Bill of Quantities (BOQ) for new equipment purchases, facility upgrades, and engineering services.
Supplier Supervision: Supervise on-site third-party contractors and service providers during engineering installations, routine maintenance, and emergency repairs, enforcing strict quality and safety standards.
Handover & Receiving: Conduct technical inspections and serve as the final authority for the formal receiving and handover of newly executed engineering projects, facilities, or physical assets.
Performance Administration:
Real-Time Order Flow Monitoring: Maintain a regular order-flow monitoring schedule on the Shopper platform, and actively inform the relevant store team via communication groups in case of any delays in assigning or preparing orders.
Nightly Sales Tracking: Create and publish structured sales update tables every night at 7:00 PM, 9:00 PM, 11:00 PM, and 12:15 AM to keep the team informed on performance milestones.
Picker Performance Analytics: Check picker performance at the granular order level, calculate efficiency averages, and prepare comprehensive reports to help team leaders optimize speed and accuracy.
Customer Feedback Administration: Follow up with the account advisor to aggregate, categorize, and report back on direct customer feedback to identify service delivery bottlenecks.
Operational Sheet Management: Maintain and systematically update the central operations Google Sheet for all immediate store-level updates, operational tracking parameters, and system notifications.
In-App Quality Control Audits: Perform weekly systematic audits of images on the talabat App, flagging discrepancies, and proactively uploading missing visual assets to guarantee catalog completeness.
Barcode Error Tracking: Identify and log non-working barcodes using the specialized operations tracking sheet to minimize order picking delays.
Store Invoice & Compliance Audits: Monitor, track, and verify the physical and digital invoices uploaded directly by the store branches to ensure operational data integrity.
Education & Experience: Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or a highly related technical field, combined with at least 3+ years of experience across data tracking, performance reporting, facilities engineering, or administrative operations.
Technical Facility Skills: Strong hands-on or supervisory experience identifying maintenance needs for commercial refrigeration (chillers/freezers), HVAC networks, and electrical systems. Proven ability to draft professional SOW and BOQ documents.
Analytical & Tooling Proficiency: Highly data-oriented and structured, with an advanced proficiency in Google Sheets/Excel. Comfortable managing high-volume operational dashboards and catching subtle metric anomalies.
Execution & Communication: Strong communication and reporting skills to seamlessly present daily facilities statuses and weekly performance summaries directly to Operations Management.
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
