Job Description

The Operations Partner provides operational support by directing guest traffic in parking areas and maintaining the grounds and facilities in a clean, safe, and attractive manner. This role ensures a positive guest experience by supporting daily operations, assisting guests, and maintaining high standards of cleanliness and presentation throughout Rock City Gardens.

Essential Duties & Responsibilities

Guest Experience & Culture

• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model professional, engaging, and respectful guest and partner interactions at all times.

Operations Support

• Open and close trails for daily operations in accordance with procedures.
• Maintain cleanliness of all Rock City Gardens grounds, ensuring they are free of litter.
• Monitor guests and provide directions, information, or assistance as needed.
• Clean and service restrooms on a scheduled basis to ensure a high-quality guest experience.
• Direct traffic in parking areas following guidance from the Operations Management team.

Special Events & Projects

• Assist with setup and breakdown of equipment for special events at Grandview, Pavilion, and Carter Cliffs.
• Perform other duties as assigned by management.

Requirements

Qualifications

Education & Experience

• Minimum 1 year of experience in grounds maintenance, facilities, operations, or a related environment preferred.

Knowledge & Skills

• Friendly, outgoing personality with a commitment to excellent guest service.
• Ability to communicate effectively in one-on-one and small group settings.
• Ability to perform basic math functions using units of American money.

Licenses & Certifications

• Valid driver’s license with a good driving record required for partner 18 and over.

Physical Demands & Work Environment

• Ability to work outdoors in varying weather and environmental conditions.
• Regular use of hands and fingers.
• Ability to stand, walk, stoop, kneel, or crouch frequently.
• Ability to lift and/or move up to 80 pounds.
• Flexible availability, including nights, weekends, holidays, and special events as needed.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence