Job Description

• Ensure payments are processed accurately and on time through API, FTP, and system logs.
• Make necessary changes to backend payments to help resolve customer issues.
• Handle payment cancellations and ensuring 0% error.
• Follow up properly on support tickets raised by the Customer Experience (CX) team.
• Help arrange and send proof of payment for chargeback cases.
• Check and follow up on emails regularly to resolve any pending tasks.
• Monitor recovery transactions and follow up to ensure they are completed on time.
• Work closely with other departments to solve any operational issues.
• Make sure to follow up on all open CX tickets within the given time (SLA).
• Keep an eye on the system to catch any delays or problems in payment processing.
• Maintain and update the daily partner challenge report.
• Identify and fix any problems related to operations or payments before they grow.
• Ensure all processes follow the rules and regulatory standards.
• Prepare regular reports and highlight any pending or delayed issues.
• Work well with your team to keep operations running smoothly.
• Quickly report any risks or issues that could affect payment processing to the Operations Specialist.
• Any additional task given by the OPS Specialist or Department  Manager
• Make sure the department KPIs (Key Performance Indicators) are met.