Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Banking teams connect clients to the products and services that meet their international financial needs.

We are currently seeking a high caliber professional to join our team as an Operations Officer, Payment Services.

Roles & Responsibilities:

Impact on the Business/Function

• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
• Perform tasks relating to checking and approvals of transactions within the respective business services
• Identifies best practice opportunities within the team and across BS locations.

Customers / Stakeholders

• Process customer instructions accurately in accordance with agreed quality standards.
• Demonstrate ways to improve service quality and exceed customer’s expectations.
• Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)

Leadership & Teamwork

• Provides support and guidance to new operational staff to meet expected standards and objectives.
• Contributes to the creation of a supportive work environment driven by HSBC values.
• Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.

Operational Effectiveness & Control

• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards
• Demonstrate ways to increase productivity in the process

Qualifications & Experience

• The role requires a high level of technical knowledge.
• The major challenge presented to the job holder is to process relatively high volumes to the highest levels of accuracy, while meeting agreed turnaround times.
• The economic and regulatory environment demand full compliance with established Risk and Compliance Policies without exception.

Opening up a world of opportunity'

http://www.hsbc.com/careers

About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.