Job Description

The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Boecker® standards. The Operations Officer also works with a Client- Oriented attitude in order to offer an exceptional client experience.

Boecker® Operations Officer is held accountable for the below job responsibilities:

* Schedule appointments as per client’s availability.

* Arrange a proper dispatching for all teams.

* Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.

* Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.

* Arrange and confirm distribution of promotional items as per the marketing calendar.

* Communicate with sales department regarding new clients.

* Generate and submit the assigned reports to concerned management.

* Perform courtesy calls and visits to clients and fill appropriate reports.

* Schedule yearly pest control treatments and follow up on their execution.

* Advise technicians on pending payments to be collected from clients.

* Contact residential clients to confirm and execute the contract renewal.

* Prepare overtime report and submit it to Operations Manager for approval.

Requirements

* Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.

* At least 2 years of experience in operations, customer service or relevant field.

* Proficiency in both English and Arabic is a must.

* Computer proficiency, including MS Office.

* Strong customer service orientation with the ability to handle inquiries professionally.

* Good interpersonal and problem-solving skills.

* Candidate must be residing in Qatar and available for local hiring