Job Description

About the job

As an Operations Officer, you play a crucial role in shaping, executing, and maintaining our digital landscape. Your primary focus will be on managing and enhancing our website, overseeing web development initiatives, implementing integrations, and efficiently managing back-office operations through our different e-commerce tools.

What sets this role apart is a strong commitment to AI-driven transformation. You will collaborate closely with our AI Lead to integrate artificial intelligence into every aspect of the operational flow — automating repetitive processes, surfacing data-driven insights, and continuously pushing the boundaries of what our operations can achieve. You will bring both the analytical rigour and the creative flair needed to deliver an exceptional online shopping experience.

Requirements

General responsibilities

Store Management

• Oversee day-to-day Shopify back-office operations, including product uploads, inventory management, pricing updates, and order fulfillment.

Web Development

• Collaborate with developers and designers to implement innovative website features, enhancements, and design improvements aligned with our brand identity and business objectives.

AI Integration & Automation

• Partner with our AI Lead to identify, prototype, and scale AI-driven solutions across all operational processes.

• Champion automation initiatives that reduce manual effort, increase accuracy, and unlock new operational capabilities.

• Stay ahead of emerging AI tools and frameworks, translating trends into practical improvements for the business.

User Experience (UX)

• Continuously analyze user behavior and feedback to optimize site navigation, layout, and content, ensuring an intuitive and engaging shopping experience.

Paid Social

• Follow up on paid media advertisement campaigns set up by our Paid Social Specialist. Understand the metrics & KPIs and act on conclusions and next steps.

Profile

• Master's degree in Economics, Engineering, Business, or a similar analytically rigorous discipline.

• A first working experience in e-commerce, consulting, business analysis, or a similarly structured analytical environment is a strong plus.

• Based in Belgium or willing to relocate.

Mindset & Passion

• Genuine passion for Artificial Intelligence and a drive to be at the forefront of the AI era.

• Eagerness to rethink and transform how a company operates — not just improve existing processes, but reimagine them entirely.

• Detail-oriented with a commitment to delivering high-quality work.

• Creative thinker with a keen eye for design and aesthetics.