Job Description

Operations Officer x 2 | 11082 | Permanent Contract | 37 hours per week | £26,847 to £27,274 per annum | (Grade D) | County Hall, Norwich

Adult Learning and Skills Service | Norfolk

Do you enjoy working with others to solve problems, improve services and make a meaningful difference to people’s lives? We are looking for two enthusiastic, highly organised and customer-focused Operations Officers to join our Adult Learning and Skills Service, helping adults across Norfolk access life-changing learning opportunities and achieve their full potential.

This is a varied, rewarding and fast-paced role at the heart of our service, where teamwork and collaboration are central to success. As part of a supportive and high-performing operations team, you will work closely with curriculum staff, learners, venue providers and colleagues across the wider service to ensure learning programmes run smoothly and effectively. From coordinating venues, resources, ICT and course administration to providing tailored support that helps learners overcome barriers to learning, your contribution will directly influence learner achievement and experience.

No two days are the same. You will use excellent IT skills, strong administration capabilities and outstanding customer service skills to manage information accurately, respond to learner and staff enquiries, coordinate resources and help deliver a seamless learning experience. You will have a keen eye for detail, take pride in getting things right first time, can analyse issues quickly, and enjoy finding practical solutions to operational challenges.

Working collaboratively with colleagues, you will identify opportunities to improve processes, increase efficiency, reduce costs and enhance the learner journey, ensuring that both learners and staff receive exceptional support. Your ideas and initiative will help shape how the service operates and contributes to continuous improvement.

This is an opportunity to make a genuine impact. Your work will help create positive learning environments, support successful outcomes and enable adults across Norfolk to gain skills, confidence and opportunities that can transform their lives. If you thrive in a busy environment, enjoy problem-solving, value teamwork and are passionate about delivering outstanding service, we would love to hear from you.

For more information about the role, please contact Karl Smith, Operations Manager, at karl.smith@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Sunday 6 September 2026 at 23:59

All other applicants closing date: Sunday 20 September 2026 at 23:59