Job Purpose

The Technical Manager is responsible for planning,
executing, supervising, and optimizing all technical operations across Active,
Passive, Fiber, Power, Transmission, and NOC domains. The role ensures
high-quality network performance, availability, and reliability for all clients
while safeguarding company assets, leading technical teams, and aligning all
activities with operational objectives and SLAs.
Candidates from India, Nepal,
South Africa, Kenya, will be given preference.

Key Responsibilities

A.
Technical Operations & Maintenance

•
Ensure
effective maintenance and operation of Telecommunication sites covering Active,
Passive, Fiber, NOC, Power, and related infrastructure.

•
Oversee
preventive and corrective maintenance programs for all technical equipment.

•
Maintain
client asset value through proper handling, documentation, and lifecycle
management.

•
Provide 24/7
technical support and ensure compliance with SLAs and MTTR targets.

•
Oversee
installation, testing, commissioning, upgrades, and integration of telecom
equipment.

B.
Project & MS Delivery Management

•
Provide
leadership and technical oversight for all Managed Services (MS) and project
activities.

•
Develop
project work plans, allocate resources, and monitor progress.

•
Ensure
adherence to technical standards, client specifications, and safety
requirements.

•
Support bid
evaluation by reviewing technical documents, scope interpretation, and bill of
quantities (BOQs).

C.
Budgeting & Resource Planning

•
Assist the
COO in preparing departmental budgets for manpower, tools, materials, and
technologies.

•
Ensure
cost-effective utilization of resources and manage expenditure within approved
budgets.

•
Evaluate new
tools, technologies, and processes that enhance operational efficiency.

D.
Team Leadership & People Management

•
Supervise
technical teams across regions (NOC, Fiber, Active, Power, Passive, Field
Operations).

•
Mentor,
coach, train, and assess performance of technical staff.

•
Approve
leave schedules, oversee discipline, and recommend training actions.

•
Lead
recruitment efforts in coordination with HR when required.

E.
Quality Assurance & Reporting

•
Ensure
compliance with operational procedures, ISO standards, and company policies.

•
Conduct site
audits, quality checks, and performance evaluations.

•
Prepare and
submit weekly, monthly, and quarterly performance reports.

•
Identify
gaps and corrective actions for any technical deficiencies.

F.
Customer Support & Incident Management

•
Lead
investigations into technical issues and customer complaints.

•
Mobilize
internal resources to resolve issues within agreed timelines.

•
Maintain
proactive communication with clients on technical matters and performance
trends.

G.
Records, Documentation & Compliance

•
Maintain
accurate and updated documentation of all technical installations, equipment
data sheets, configurations, and drawings.

•
Ensure
adherence to HSE policies and foster a safety-first culture.

•
Support
emergency preparedness training and drills where required.

H.
Cross-Functional Collaboration

•
Work closely
with the Sales & Marketing team to identify new technical opportunities.

•
Collaborate
with Finance on inventory management, reconciliations, and technical
procurement.

•
Support
R&D initiatives related to new systems, technologies, and solutions.

Requirements

Minimum Qualifications & Experience

Education

•
Bachelor’s
Degree or Advanced Diploma in Electronics & Telecommunications Engineering,
Information Technology, or related field.

Experience

•
Minimum 5+
years working with a reputable Telecommunication or ICT company.

•
Proven
experience in O&M, fiber, active network systems, NOC operations, or site
management.

Technical Competencies

•
Strong
knowledge of telecom systems (Active, Passive, Fiber, Power).

•
Proficient
in troubleshooting, design interpretation, and project rollout.

•
Excellent
understanding of telecom maintenance standards and KPIs (SLA, MTTR).

•
Computer
literate with strong proficiency in technical reporting.

Soft Skills

•
Strong
leadership, supervision, and team management abilities.

•
Excellent
communication skills in English

•
High
tolerance to pressure and ability to manage multiple tasks.

•
Interpersonal,
negotiation, and problem-solving skills.

•
Ability to
innovate, mentor others, and drive continuous improvement.

What We Offer

•
Accommodation
provided.

•
Return air
ticket(go & return).

•
Comprehensive
health insurance.

•
Visa Permit

Location: Dar es Salam, Tanzania

Start Date:1st
February 2026