Job Summary:

We are seeking to hire a highly experienced and hands-on Operations Manager from a leading hotel to oversee the daily operations of our hospitality establishment, including restaurants, bars, pool, gym, and accommodation services. The ideal candidate should demonstrate strong leadership and operational excellence.

Key Responsibilities:

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  Oversee and coordinate the seamless operation of all departments.

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  Ensure top-tier guest experience by maintaining high service standards across all hospitality areas.

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  Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction.

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  Supervise restaurant and bar operations, ensuring exceptional food quality, service, and hygiene standards.

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  Monitor stock levels, procurement, and cost controls to optimise profitability.

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  Maintain high occupancy levels through effective revenue management and guest satisfaction initiatives.

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  Handle guest feedback, complaints, and special requests professionally and promptly.

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  Work with fitness trainers and pool attendants to provide engaging guest experiences..

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  Drive a culture of teamwork, accountability, and continuous improvement.

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  Conduct performance evaluations and staff development programs to enhance team capabilities.

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  Develop and manage budgets, monitor operational costs, and drive revenue growth across departments.

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  Analyze key performance indicators (KPIs) to optimize profitability and efficiency.

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  Ensure compliance with health, safety, and hygiene regulations across all operational areas.

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  Maintain brand standards and uphold the hotel's reputation for excellence.