Job Description

Employment Type: Permanent full time

Hours: 76 hours/fortnight

Location: Richmond with hybrid work options

Upload with application: Resume & cover letter

Contact: Nick Claringbold | NClaringbold@mercy.com.au

Please note: Applications must be submitted via Workday. Email applications will not be accepted.

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

Join us at Mercy Health and help us deliver even greater outcomes for our residents, families, communities, and you.

About the opportunity:

We are seeking a dynamic and experienced Operations Manager–Home Care to join our team. Reporting to the General Manager Home Care, you will play a critical leadership role in driving operational excellence, performance, and growth across the Home Care portfolio.

Your responsibilities include:

• Driving operational and strategic objectives across Home Care services

• Supporting Regional Managers with Care Management Services delivery

• Partnering with Procurement to optimise supply chain efficiency

• Maximising revenue through service growth, utilisation, and new offerings

• Managing high-risk complaints and complex client matters

• Enhancing the client onboarding experience with Client Engagement teams

• Leading quality, compliance, and audit activities (Support At Home program)

• Monitoring and improving KPIs (financial, quality, CX, workforce, compliance)

• Leading business improvement initiatives and strategic projects

• Ensuring compliance with Aged Care Act, NDIS, and relevant frameworks

• Identifying and driving growth opportunities across regions

• Supporting integrated and seamless service delivery models

• Leading and embedding Daily Operating System (DOS) practices

You will have:

• Proven experience managing multi-site or multi-service operations

• Strong leadership and stakeholder engagement capabilities

• Excellent communication and interpersonal skills

• Advanced organisational and workforce management expertise

• Demonstrated success in senior operational leadership roles

• Strong financial acumen including budgeting and performance analysis

• Experience leading change, transformation, and process improvement

• Ability to redesign processes to improve efficiency and outcomes

• High-level business acumen and strategic thinking capability

• Strong networking, influencing, and presentation skills

What you’ll bring:

To thrive in this role, you will have:

• Tertiary qualifications supported by sound management experience in business, management, health, or aged care

• Extensive leadership experience within health, aged care or community services

• A valid Driver’s licence and a willingness to travel interstate and regional

You will also be required to provide evidence of, or in the process of obtaining:

• NDIS clearance

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.