Job Description

Job Title:

Operations Manager with ItalianJoin our dynamic team as an Operations Manager with Italian and lead the charge in delivering excellence across multiple European markets 🌍! If you're a strategic thinker with a passion for project management and leadership, this role is your opportunity to shine.

🌟 Why You’ll Love This Role:

• Impactful Leadership: Coach and inspire a team of dedicated Team Leaders to exceed client expectations and achieve outstanding results.
• European Adventure: Manage and optimize operations across vibrant destinations including Poland, Austria, Germany, Switzerland, Czech Republic, Slovakia, Croatia, Romania, Hungary, Slovenia, and more to come.
• Innovative Projects: Drive efficiency and growth through meticulous project management, from data analysis to revenue forecasting.

🔑 Key Responsibilities:

• Client Excellence: Analyze Service Level Agreements and implement strategic plans to enhance client satisfaction.
• Financial Mastery: Boost revenue through effective management of billable/non-billable hours, forecasting, and budgeting.
• Team Empowerment: Select, train, and mentor staff, fostering a high-performance culture aligned with company values.
• Operational Management: Oversee attendance, client scorecards, and performance metrics, ensuring seamless operations.
• Relationship Building: Cultivate strong partnerships with client stakeholders and lead business reviews.
• Continuous Improvement: Collaborate with cross-functional teams to drive innovation and implement best practices.

👤 Candidate Profile:

• Experience: Proven experience in call center operations, preferably in international settings.
• Adaptability: Flexible schedule and ability to work from our vibrant Katowice office.
• Leadership: Skilled in coaching, developing action plans, and providing impactful feedback.
• Analytical Thinking: Strong ability to analyze processes, prioritize tasks, and drive results under pressure.
• Communication: Exceptional verbal and written skills, with a knack for engaging presentations.
• Mentorship: Passionate about guiding and developing team members.
• Language Proficiency: Italian C1/C2 and English B2/C1

✨ Join us and lead the way to operational excellence in Europe!

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, Italian (Required)

Time Type:

Full time