Job Description
Great Career Opportunity for a Fare Inspection Operations Manager
(Ideal for applicants with management experience in security operations, hospitality management or transit operations.)
Salary: $95K - $110K, plus annual incentive, weekly pay & great benefits!
Are you a leader with 5-7 years of management experience in security operations, hospitality or transit operations? Block by Block is seeking a Fare Inspection Operations Manager to oversee the program that supports fare engagement efforts on the Charlotte Area Transit System (CATS) Light Rail System.
Block by Block is seeking an Operations Manager for Fair Inspections to oversee one of our newest Ambassador Transit Program with Charlotte Area Transit System (CATS) Blue Line Rail. This role requires advanced client relationship management skills to manage daily program, operations, and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great client, rider and employee experience.
What's in it for you?
- Impact: What you will do directly impacts YOUR community. You'll be at the forefront of creating a welcoming atmosphere for tourists, residents and community members by providing great service and safety.
- Growth: Opportunities for professional development and career advancement with Block by Block, where promotion within is always preferred.
- Team Culture: Join a company where the culture is positive, skilled, and dependable. Where the culture provides pride and ownership to the safe passage of the ridership.
- Innovation: Lead a team of innovators to continually improve the safety and quality of our program and visitor experience.
Key Responsibilities:
- Hiring and training a positive, skilled, and dependable team.
- Adjusting the deployment of resources to match changing needs.
- Identifying and solving problems to improve program quality.
- Procuring and managing inventory of supplies and equipment.
- Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
- Hands-on working management in the field to provide coaching, mentoring, and continuous training.
Ideal Candidate Traits:
- Has a solid work history with at least 5-7 years of experience.
- Has supervised a large team of people, 60+.
- NC Driver's License in good standing
- Outgoing, positive, and personable.
- Thrives in dynamic environments and enjoys varied tasks.
- Enjoys working outside in varying weather conditions.
- Loves interacting with people and making their day.
- Is a problem solver and innovator.
- Strong communication and narration abilities.
- Understands Quality Assurance and exceeds client and team expectations.
- Has a "do what is right" mindset with strong integrity.
- Decisive and able to make quick, effective decisions.
Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications
- High School Diploma Required, College or Extended Education preferred, Minimum of 5 years Management Experience.
- Expert Customer Service Skills -- Our entire mission is to be friendly and engaging. Must lead by example with their friendliness and with a positive attitude.
- Expert Judgement -- must be comfortable and competent in order to make decisions based on information available.
- Excellent Communication Skills
- Expert in level technology and computer skills Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.
Benefits
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).
Salary Range
$95,000 - $110,000
