Job Description

Operations Manager – Toormina Hotel

Toormina Hotel is a well-established local favourite on the Coffs Coast, known for its welcoming atmosphere, quality food, and vibrant gaming and bar offering. As part of the Welcome Hospitality group, we’re proud to be backed by a team that’s passionate about creating great venues, supporting local communities, and delivering outstanding guest experiences.

We are seeking a hands-on, driven Operations Manager to lead day-to-day venue operations and elevate the guest experience across all areas of our hotel. This is a key leadership role suited to someone who thrives in a fast-paced hospitality environment and knows how to bring out the best in a team.

About the Role:

As the Operations Manager at Toormina Hotel, you will play a pivotal role in overseeing the daily operations of our hospitality establishment. Your leadership will ensure that our guests receive exceptional service while maintaining operational efficiency and profitability. This position is crucial for enhancing the overall guest experience and driving the hotel's success in the competitive hospitality market.

Responsibilities:

• Oversee daily hotel operations, ensuring high standards of service and guest satisfaction.
• Manage and train staff, fostering a positive work environment and promoting teamwork.
• Develop and implement operational policies and procedures to enhance efficiency.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Coordinate with various departments to ensure seamless service delivery.
• Handle guest complaints and feedback professionally to maintain high service standards.
• Ensure compliance with health and safety regulations and hotel policies.
• Conduct regular inspections of the hotel facilities to maintain quality standards.

Qualifications:

• Minimum of 3 years of experience in hotel operations or management roles.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in financial management and budgeting.
• Ability to work under pressure and handle multiple tasks effectively.
• Knowledge of hospitality software and property management systems.