Clarks

Operations Manager - SEA

Clarks  •  Kuala Lumpur, MY (Onsite)  •  1 month ago
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Job Description

Job Overview:
Manages SEA Wholesale Operations across Customer orders, dispatches, reporting and back-office data enabling wholesale sales growth, customer trading and increased efficiencies in line with SEA, strategy.
Responsibilities:
• Oversee all Wholesale & Customer Operations roles to deliver end to end Customer Operations processes ensuring
- Consistent and effective customer experience across the region / Efficiencies across ways of working with all customers to enable profitability and capacity for sales growth
• Responsible for to do end to end management (product master data, system access, sales order, pricing, purchasing, logistics, billing, documentation etc).
• Mange and drive delivery of order book to meet regional targets as well as customer needs ensuring exceptional adherence with service level agreements
• Create the conditions that deliver a highly competent, energetic, engaged and motivated workforce who are committed and aligned to delivery outcomes
• Integral in supporting Head of Wholesale in driving long-term customer trust & reliability as well as sales growth in market by building and maintaining effective relationships externally with key Customers Operations teams
• Drive better ways of working and continuously improved net profitability, as well as excellent customer experience, with an innovative and strategic approach to process, systems and servicesleading cross functional & team projects with the ability to influence internal & external stakeholders in line with SEA wholesale strategy
• Support the development and maintenance of devices, EDI and IT systems with cross-functional business partners as needed
• Oversee delivery of agreed services including customer transaction readiness to ensure the setup and maintenance of customer requirements enables sales growth
Qualifications:
• Experience of managing an operations team within a retail or wholesale environment
• Project management experience
• Significant experience in wholesale customer services & operations
• Expert understanding of end-to-end wholesale customer operational processes including Distribution Centre coordination & systems reporting management and analysis
• Ability to manage financial dispatch planning with agility and accuracy
• Advanced stakeholder management skills, influencing and managing complex internal cross-functional and external relationships
• Exceptional planning and organising skills with effective time management, ability to juggle workloads and priorities
• Ability to problem solving with a solution orientated approach.
• Experience of process development.
• Excellent IT skills and competent user of SAP and BW.
• Disciplines and Field
• Wholesale Operations, customer services
Clarks

About Clarks

It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.

It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world.

New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet.

We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Street, GB
Year Founded
1825
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