Job Description

We are seeking a dynamic and experienced Operations Manager – Saudi Arabia to lead our operations in the country. The candidate should be a Saudi national with experience in customer relationship management and operations management.

This role involves driving business growth, managing existing contracts, and maintaining high levels of customer satisfaction

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Key Responsibilities:

Operations Management:

• Ensure projects are delivered in accordance to DNV standards, policies, procedures, and relevant Saudi legislation.
• Collaborate with DNV global and regional Service Line leaders to deliver an integrated service offering.
• Identify and mitigate operational risks.
• Lead and mentor a team of professionals, fostering a positive and productive work environment. Provide guidance and support to ensure team members achieve their goals.
• Generate and deliver regular reports on business performance, customer satisfaction, and market trends to senior management.
• Customer Relationship Management:
• Establish and sustain effective relationships with primary customers and stakeholders.
• Verify customer requirements are fulfilled and promptly resolve any problems or concerns.
• Conduct important client meetings to ensure agreement on project expectations and deliverables.

Contract Management:

• Oversee the management of existing contracts, ensuring compliance with terms and conditions.
• Negotiate contract renewals and amendments as necessary.
• Market Analysis:
• Conduct market research to stay informed about industry trends, competitor activities, and potential business opportunities.
• Translate information into knowledgeable insights and recommendations to senior management.

Financial Management & P&L Accountability:

• Assume full responsibility for the business unit Profit & Loss (P&L) performance, ensuring achievement of revenue, profitability, and growth targets.
• Review, analyze, and interpret monthly financial statements, including P&L reports, balance sheets, revenue streams, cost structures, and operational expenses.
• Monitor financial performance against budgets and forecasts, identifying variances and implementing corrective actions where necessary.
• Develop annual budgets and financial forecasts in collaboration with regional and global management teams.
• Drive operational efficiency and cost optimization initiatives while maintaining service quality and customer satisfaction.
• Ensure financial discipline across projects, contracts, and operational activities to maximize profitability and cash flow.
• Provide financial insights, business performance analysis, and strategic recommendations to senior management to support decision-making.
• Oversee contract financial performance, including pricing strategies, margins, invoicing, and collection activities.

Qualifications:

Education:

• Bachelor's degree or higher in a relevant engineering discipline, such as Mechanical, Electrical, Civil, or Process Engineering.

Experience:

• Several years of experience in operations management, contracts management, business development, customer relationship management within the TIC industry in Saudi Arabia.

Skills:

• Strong leadership and team management capabilities
• Excellent communication and interpersonal skills
• Demonstrated ability to build and maintain robust customer relationships up to C suite level.
• Strategic thinking and problem-solving expertise
• Proficiency in both Arabic and English languages