Job Description

About the role

Calgary Co-op's Home Health Care division is looking for a dynamic and community-minded Operations Manager to lead our Sales & Merchandising operations. You will drive day-to-day performance across our HHC locations — delivering on financial results, operational efficiency, and the exceptional service our members rely on.

What You'll Do

• Lead day-to-day operations of HHC locations, upholding Calgary Co-op's brand standards, merchandising practices, and policies.
• Own centre-level budgets across sales, margins, expenses, profits, and EHP — providing leadership toward financial targets.
• Build and sustain a collaborative, supportive team culture through professional, people-first leadership.
• Ensure full compliance with government regulations and professional standards applicable to the home health care industry.
• Manage facilities, fixed assets, merchandise, and inventory — including purchase orders, price integrity, invoices, and cash handling.
• Champion high customer service standards through active monitoring and timely resolution of customer feedback.
• Lead all aspects of employee relations: hiring, training, performance management, development, and discipline.
• Drive Occupational Health & Safety (OH&S) participation and ensure employees are informed and compliant with all relevant legislation.
• Act as a community liaison and public relations representative for Calgary Co-op within the facilities and communities we serve.
• Provide ongoing recommendations for continuous operational improvement and implement action plans as needed.
• Undertake and perform additional assignments as directed.

Qualifications

Required

• Grade 12.
• Three years’ management experience.

Preferred

• Five or more years’ management experience.
• Business‑related education.
• Medical‑related education or background.
• Post‑secondary education.
• Affiliation with relevant industry associations and committees

About Calgary Co-op

www.calgarycoop.com

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America, proudly serving Calgary and surrounding communities. With a focus on exceptional customer service, community investment, and employee engagement, we are committed to creating a workplace where our team members can thrive and grow.

We thank all applicants for their interest; however, only those applicants considered for an interview will be contacted.