Job Description

Reporting to the Deputy Vice President of Operations, these roles provide leadership and management across Metering & Settlement and Customer Lifecycle activities, supporting the delivery of SmartestEnergy’s operational strategy and business plans across C&I and Generation. Each role is accountable for delivering high-quality, efficient and compliant operational services, ensuring accurate customer, contract, metering, consumption and settlement data across systems and industry processes. The roles drive excellent customer outcomes, operational control, service performance and cost-to-serve reduction through process optimisation, technology enablement and transformational change, while minimising commercial, trading and regulatory risk and supporting sustainable business growth.

The roles lead, coach and develop high-performing teams, embedding SmartestEnergy’s values, accountability, customer focus and continuous improvement. Working collaboratively with Sales, Account Management, Pricing, Trading, Risk, Finance, Billing, Technology and external industry stakeholders, they ensure effective end-to-end processes, clear ownership, robust governance and delivery against agreed service levels, performance targets and regulatory requirements. They also lead operational readiness for business and technology change, strengthen data quality and management information, resolve complex operational issues, and build scalable, resilient capabilities that improve customer experience, protect earnings and support the long-term success of SmartestEnergy..

These are all FTC roles - Metering, Settlement & Imbalance Manager 1 x 9 month, Customer Lifecycle Manager 1 x 12 month FTC 1 x 6 month FTC

What skills/experience do I need to be successful?

Metering role -

• Proven experience leading metering, settlement and imbalance activities within the UK energy industry, with strong technical knowledge of electricity and gas markets, industry processes and regulatory requirements.
• Demonstrable experience managing complex, high-value C&I and/or Generation customers, ensuring accurate data across internal systems and industry platforms, strong settlement performance and effective control of commercial and trading risk.
• Proven people leadership experience, including coaching, performance management, capability development and leading teams through operational change in a fast-paced environment.
• Experience delivering operational strategies and continuous improvement initiatives that improve service performance, data quality, compliance and cost to serve.
• Excellent stakeholder management and influencing skills, with experience managing external industry relationships and communicating complex operational and technical issues to senior decision-makers.

Customer Lifecycle roles -

• Proven management experience in Sales Operations, customer onboarding, deal or contract capture, customer operations or a comparable regulated operational environment
• Strong understanding of end-to-end customer lifecycle processes, including sales handover, contract validation, onboarding, deal capture, system set-up and downstream operational dependencies.
• Demonstrable experience leading teams through process, data and technology change, translating strategy into operational plans and delivering measurable improvements in customer experience, quality and cost to serve.
• Strong operational and analytical skills, with experience managing workflow, capacity, service levels, controls and data quality across multiple systems, using management information to drive performance and manage risk.
• Proven people leadership and stakeholder management skills, with the ability to develop high-performing teams, influence senior stakeholders and collaborate across commercial, operational and technical functions.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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