Job Description

Role type: Permanent | Location: Berlin, Germany | Model: Hybrid | Level of travels: 10%

Our Company
Alpiq is one of Switzerland’s leading electricity producers and a key energy services provider across Europe. Headquartered in Lausanne and powered by a strong portfolio of hydropower, nuclear, and renewable energy sources, we’re all about impact, for the climate, for people, and for the security of supply.

More than 1,300 colleagues from nearly 60 nationalities bring their energy to a shared purpose: Together for a better climate and an improved security of supply.

We work in a values-driven culture shaped by trust, curiosity, and respect. Our 4 company values have been co-created with our employees and are embedded in everything we do as a company:

“We are ALP1Q “- reflects our team spirit
“We learn and grow together” - we have courage
“We share the steering wheel” - we take ownership
“We focus on the outcome” - your impact matters

At Alpiq, your energy matters!

Mission

The Operations Manager Direct Marketing Germany supports the sustainable growth of Alpiq’s Direct Marketing business by ensuring high-quality operational processes, coordinating customer onboarding activities, and acting as a key interface between customers, internal stakeholders, and external partners.
The role contributes to operational excellence by taking ownership of defined processes, driving continuous improvements, supporting the implementation of new products and regulatory requirements, and helping to build a scalable and resilient operational organisation.
Through close collaboration with Sales, Trading, Legal, Settlement, and external service providers, the position helps ensure efficient operations, high customer satisfaction, and long-term business growth

Your main responsibilities

• Coordinate and continuously improve customer onboarding, contract management, and operational implementation processes for renewable energy assets.
• Act as a key operational contact for customers and internal stakeholders, ensuring efficient coordination across the onboarding and operational lifecycle.
• Take ownership of defined operational processes and ensure high-quality execution, data integrity, and timely resolution of operational issues.
• Support the implementation of new products, regulatory requirements, and market processes within the German Direct Marketing business.
• Drive continuous process improvements, automation initiatives, and operational scalability in collaboration with internal stakeholders.
• Support portfolio reporting, KPI monitoring, and operational performance tracking.
• Coordinate complex customer cases and cross-functional initiatives involving internal and external stakeholders.
• Contribute to knowledge sharing, process documentation, and the further development of operational capabilities within the team.

Your Impact
The Operations Manager plays a key role in ensuring efficient, scalable, and high-quality operations across Alpiq's Direct Marketing business in Germany. By taking ownership of operational processes, coordinating stakeholders, and driving continuous improvements, the role contributes to customer satisfaction, operational excellence, and the sustainable growth of the portfolio.

Your profile

• 2-5 years of relevant experience in energy markets, direct marketing, customer operations, contract management, or a comparable operational environment.
• Good understanding of the German energy market, particularly Direct Marketing and renewable energy market processes.
• Strong stakeholder and customer management skills with the ability to coordinate activities across different functions.
• Highly organised with strong time-management skills and a structured, process-oriented mindset.
• Ability to independently manage complex operational topics and drive them to completion.
• Strong analytical and problem-solving skills with a focus on process optimisation and operational excellence.
• Proficiency in Microsoft Office applications, especially Excel.
• Fluent in German and strong English language skills.

Nice-to-have

• Experience with operational energy market processes such as customer onboarding, market communication, balancing groups, settlement, GoOs, or regulatory implementation.
• Experience with analytical and reporting tools such as Excel (VBA), Power BI, SQL, Python, or similar technologies.
• Experience managing projects or coordinating cross-functional initiatives.
• Affinity for automation, digitalisation, and continuous process improvement.