Job Description

Operations Manager – Remote (USA Hours)

Location: Remote

Working Hours: Night shift – USA/PST hours (exact schedule to be confirmed)

Working Days: Monday–Friday, USA calendar

Start Date: ASAP

Employment: Remote / International

Reporting To: CEO

About the Opportunity

Our client is a fast-growing financial services business operating within the personal injury and healthcare sector in the USA.

They are looking for a highly adaptable Operations Manager who can take ownership of day-to-day operations, support multiple functions and help improve processes as the business continues to grow.

This is an ideal opportunity for a hands-on operational professional who is a fast learner, resourceful, proactive and comfortable wearing multiple hats.

Key Responsibilities

• Coordinate and support daily operational activities across different departments.
• Assist leadership with operational planning, reporting and process improvements.
• Identify operational inefficiencies and implement practical solutions.
• Support collaboration between teams to ensure priorities and deadlines are met.
• Monitor operational performance and provide regular updates to leadership.
• Adapt quickly to changing priorities, processes and business requirements.
• Assist with operational projects, ensuring timelines and deliverables are achieved.
• Develop and document procedures to improve consistency and efficiency.
• Provide hands-on operational and people-management support where required.

Requirements

• Previous experience in an Operations Manager or similar operational leadership role.
• Proven experience managing a team of at least 10 employees.
• End-to-end people management experience, including:
• Recruitment and hiring
• Onboarding
• Training and development
• Performance management
• Employee exits/separations
• Strong problem-solving and organisational skills.
• Demonstrated ability to work effectively in a fast-paced, high-pressure environment.
• Comfortable managing changing priorities and multiple responsibilities.
• Strong attention to detail.
• Excellent spoken and written English with clear and confident communication.
• Strong computer and technology skills.
• A proactive, solutions-focused approach to operational challenges.

The Ideal Candidate

We are looking for someone who is:

• A quick learner who can pick up new systems and processes quickly.
• Resourceful and comfortable figuring things out independently.
• Hands-on and willing to take ownership beyond a traditional job description.
• An effective people manager who has successfully led teams of 10+.
• Comfortable working across different functions and responsibilities.
• Highly organised and able to prioritise effectively.
• Adaptable and able to thrive in a changing environment.
• Confident working directly with senior leadership.

You do not need to have a highly senior title or extensive years of management experience. However, previous management experience is essential, particularly experience managing a team of 10 or more employees.

Remote Work Requirements

As this is a fully remote position, candidates must have:

• A quiet, professional workspace at home.
• Reliable and consistent internet access.
• Their own computer/laptop with a working camera.
• A suitable payment method/bank account that can receive international payments.
• Availability to work USA/PST night-shift hours.

What’s on Offer

• Competitive hourly compensation, discussed based on your local currency and experience.
• Fully remote working environment.
• Opportunity to join a fast-growing international business.
• Potential for career growth as the organisation expands.
• Paid time off.
• 7 paid USA holidays per year.

Recruitment Process

Candidates can expect a structured selection process, which may include:

• Initial assessment
• 2–3 interviews
• Additional interview where required

Start Date: ASAP

Compensation: Up to approximately $15 per hour, depending on experience and requirements.

Help us match you with the right opportunities

The more information you provide, the better we can match you with relevant career opportunities.

We’ve designed this profile to help our recruiters, search technology and AI quickly identify roles that align with your skills, experience, preferences and career goals.

It takes around 5 to 10 minutes to complete, but you’ll only need to do it once.

The more complete your profile, the better your chances of being matched with suitable opportunities.