Job Description

Operations Manager (Records Management)
Lead the end-to-end lifecycle of physical and electronic records while driving technology integration and process innovation in a fast-paced environment.
Midrand, Johannesburg. Salary: CTC R30 000 pm.

About Our Client
The company provides physical and digital records management services, including filing, indexing, archiving, and secure destruction. The business operates a facility in Johannesburg involving warehouse management, vehicle fleets, and electronic document management systems.

The Role: Operations Manager (Records Management)
The Operations Manager exists to spearhead the Johannesburg facility by taking full ownership of the lifecycle of physical and electronic records. This role contributes to the business by ensuring sensitive data is handled with efficiency, security, and compliance while supervising warehouse staff, drivers, data clerks, and operations assistants. The main focus areas include operational excellence, facility oversight, digital transformation, and high-performance team management.

Key Responsibilities

• Manage operational teams with a minimum of 3 years of experience in warehousing and operations to ensure accuracy in record creation and retrieval.
• Oversee the maintenance and security of the facility, racking systems, forklifts, and the vehicle fleet.
• Lead the transition from physical to digital storage solutions by implementing Electronic Document Management Systems in partnership with IT.
• Ensure all practices adhere to legal and industry standards including GDPR, HIPAA, and local government regulations.
• Monitor destruction bay volumes and coordinate with recycling plants for the secure disposal of confidential records.
• Act as the primary custodian for OHSA standards by conducting regular audits and ensuring safety certifications are updated.
• Design and lead training programs for records specialists, clerks, and drivers regarding management procedures and technologies.
• Evaluate and implement best practices for filing and indexing to increase retrieval speed and accuracy.

About You

• Minimum 3 years of relevant experience in warehousing and operations.
• Deep understanding of Archive and Records Management systems and retention schedules.
• Advanced proficiency in MS Excel and Office Suite.
• Strong communication and conflict resolution skills.
• Ability to work independently and deliver under pressure.
• Proactive, neat, and professional leadership style.
• Records Management experience is highly preferred.