TUI Business:
Intercruises
Band:
5
Location(s):
Portugal | Lisbon | 1070-072 | Avenida Conselheiro Fernando De Sousa, 25 A | LIS
Hours per week:
depending on local regulations
Type of contract:
Permanent
Join our Intercruises Operational Team in Portugal and Cape Verde as an Operations Manager, where you'll lead delivery teams and ensure exceptional service for our customers by combining local expertise with regional and global strategy.
The role will be published until 01.06.
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You'll manage and lead a team of around 14 people across different locations (Portugal Mainland, Azores, Madeira, Cape Verde) ensuring efficient processes through constant collaboration and coordination between team members and manage 28 ports across these regions and 30 different cruise lines.
Distribute and assign tasks related to delivery of Transportation, Staffing and Shorex services, while optimizing cost planning in line with budget requirements.
Promote continuous two-way communication with Business Development teams, Operations Hub, Central teams, suppliers and Cruise Lines to ensure seamless operations.
Implement and execute innovative and efficient process organization to support operations, managing any delivery challenges or incidents that may interfere with smooth running.
You'll provide onsite support for special operations globally, including delivering operations training and audit training when needed.
Ensure all services and back-up are loaded correctly and in a timely manner to reach the Invoicing Happy Path, while maintaining adherence to Intercruises' ways of working.
ABOUT YOU
You bring relevant experience in the cruise industry with deep knowledge of Turnarounds and Shorex processes and systems.
Leadership experience managing operational teams is essential, ideally with experience coordinating team members across multiple locations.
You have proven ability to manage budgets, optimize costs, and ensure financial efficiency in operational delivery.
Strong relationship-building skills enable you to maintain excellent communication with clients, suppliers, cruise lines, and internal stakeholders.
You're highly organized with solid planning capabilities, able to manage multiple projects while adapting quickly to changes and last-minute requests.
Problem-solving comes naturally to you, with analytical skills that help you identify issues, develop solutions, and implement improvement plans for operational challenges.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
We’re adventure seekers. Smile givers. Impact makers.
We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.
At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.
There’s a place for you here.
