FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Manages and coordinates the daily operations of Patient Access Services to ensure appropriate patient flow is maintained, patient satisfaction with the administrative functions at Eskenazi Health are consistently positive, and appropriate collaboration with outside departments is maintained.
• Works with all Eskenazi Health departments and system leadership for the purpose of facilitating problem resolution, development of policies, processes and programs, coordination of services and organization cohesiveness.
• Maintains, develops, and actively involved in carrying out financial clearance policies and patient eligibility assistance, insurance verification including financial review, interaction with financial counselors, facility leadership and physician staff.
• Works with department leadership to achieve established revenue cycle operational goals.
• Provides appropriate training, guidance, continuing education and overall job competencies of staff.
• Directs various personnel actions including, but not limited to, hiring, performance appraisals, promotions and transfers.
• Completes various financial forecasts, including cost center labor and non-labor expenses and productivity, month-end financial reporting, operational performance, and any long-range strategic plans for the department.
• Provides leadership through effective guidance, feedback, and delegation.
• Responsible for the implementation of procedures to ensure data integrity, accuracy, and facilitates the timely flow of information to support financial and clinical outcomes.
• Assures compliance with federal, state, local, Joint Commission, and hospital policies and regulations relative to patient registration, education, and financial assistance.

Job Requirements

Accredited Bachelor's degree and three (3) years directly related experience; OR five (5) years of progressive health care experience required with at least three (3) years in a leadership position responsible for planning and implementing new procedures.

• MBA or MHA strongly preferred
• Certification: CHAM, CHAA, FHFMA, CRCL desired
• Demonstrated leadership experience managing teams, development and management of projects in a complex environment is required.

Knowledge, Skills & Abilities

• Broad knowledge of current hospital issues including reimbursement, current and possible future policies, trends, and information affecting healthcare revenue cycle
• Healthcare industry trends including in-depth knowledge of current regulatory, market and customer trends that are driving revenue cycle innovation
• Expertise to know when to involve others to minimize loss of revenue, reimbursement, penalties or sanction.