Job Description

We are looking for a driven and hands-on Operations Manager to play a pivotal role in our business. This is an exciting opportunity to build operations from the ground up and shape the guest experience.

Responsibilities include but are not limited to:

• Manage and oversee the food service operations of the cafe
• Lead and supervise a team of staff, and serve and scoop gelato to customers
• Accountable for food cost management, menu planning, and the development of new products
• Develop and execute plans to achieve daily and monthly targets
• Oversee venue equipment, facilities management and maintenance
• Conduct regular inspections on the general cleanliness and upkeep of the venue, and take corrective action when necessary
• Set up Standard Operating Procedures (SOPs) for service, product preparation, hygiene, cleanliness and daily operations
• Implement the cafe inventory system for the outlet and manage central ordering
• Schedule rosters and complete paperwork duties
• Analyse Point of Sales (POS) reports and sales trends, and recommend and implement cost control and stock planning measures
• Interview, onboard and train new staff to ensure operational readiness
• Coordinate with Marketing on promotional activities and in-store campaigns

If you love hospitality, take pride in service, and want to be part of a growing concept, we'd love to hear from you.