Job Description

New Business Operations Manager

Office based – Abingdon
Salary: £40,000 - £46,000
12-month FTC

Your Responsibilities

• You will build the operating model for our newest category in Great Britain, from workflows and handovers to clear decision points across the launch setup.
• In close collaboration with sales, logistics, service and marketing, you make sure the new category fits into existing Miele processes without losing speed or clarity.
• Where current structures do not fully support the launch, you define practical processes that help the business move forward without creating unnecessary complexity.
• Across internal teams, you coordinate the operational setup and keep responsibilities, dependencies and next steps visible.
• Open questions, risks and launch dependencies get your attention early, so teams can make decisions before issues slow down execution.
• With a strong eye for detail, you track decisions and follow-up actions to make sure operational topics move from discussion into delivery.
• As the category grows, you improve workflows, so the setup stays efficient, scalable and reliable for customers and internal teams

What we are looking for

• You bring a degree in business administration, operations management, supply chain, commercial management or a comparable qualification.
• Relevant experience in sales operations, commercial excellence, process design, operations management or a similar field helps you turn plans into workable structures.
• A strong understanding of end-to-end operational processes and system integration allows you to spot gaps before they become launch problems.
• In unclear situations, you create structure, align stakeholders and keep progress moving even when requirements still change.
• Experience with Miele processes, systems or operational structures will give you a helpful head start in this role.
• A background in launching or integrating a new product category helps you understand the pressure, pace and cross-functional alignment this role needs.
• Additional knowledge in project management, process improvement, lean management or operational excellence supports your ability to build scalable ways of working.