One Hour Heating & Air Conditioning

Operations Manager One Hour Heating and Air Conditioning

One Hour Heating & Air Conditioning  •  $80k - $100k/yr  •  Akron, OH (Onsite)  •  2 hours ago
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Job Description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
Lead Operations. Drive Growth. Deliver Exceptional Customer Experiences.

One Hour Heating & Air Conditioning is seeking an experienced and results-driven
Operations Manager to lead our Akron, Ohio team. This key leadership role is
responsible for overseeing daily operations, driving profitability, developing team
members, and ensuring an outstanding customer experience across all service,
maintenance, and installation activities.
The ideal candidate is a strong people leader with a proven track record in service
operations, field team management, and performance coaching.

Key Responsibilities


Operational Leadership
  • Manage daily HVAC service, maintenance, and installation operations.
  • Ensure efficient scheduling, dispatching, and resource allocation.
  • Monitor performance metrics and drive continuous improvement.
  • Develop and maintain operational processes that improve efficiency and customer satisfaction.
Team Management
  • Recruit, develop, coach, and retain high-performing technicians and office staff.
  • Conduct regular performance reviews and accountability meetings.
  • Foster a positive, customer-focused culture centered on teamwork and accountability.
  • Lead daily huddles and operational meetings.
Financial Performance
  • Manage departmental budgets and profitability.
  • Track and improve key performance indicators including:
  • Revenue growth
  • Average ticket
  • Closing rates
  • Membership sales
  • Gross margin
  • Customer satisfaction scores
  • Technician productivity
  • Identify opportunities to improve operational efficiency and profitability.
Customer Experience
  • Ensure exceptional service delivery and customer satisfaction.
  • Resolve escalated customer concerns professionally and promptly.
  • Maintain high levels of quality and consistency across all services.
Safety & Compliance
  • Ensure compliance with company policies, safety procedures, and industry regulations.
  • Promote a strong culture of safety throughout the organization.

Qualifications

Required
  • 5+ years of operations management experience.
  • 3+ years of leadership experience managing field service teams.
  • Strong financial and business acumen.
  • Experience analyzing KPIs and performance metrics.
  • Excellent communication and coaching skills.
  • Proficiency with CRM and service management software.
Preferred
  • HVAC, plumbing, electrical, or home-service industry experience.
  • Experience managing service technicians and dispatch operations.
  • Familiarity with ServiceTitan or similar field-service software.

What Success Looks Like
  • Consistently achieving revenue and profitability goals.
  • Improving customer satisfaction and online reputation.
  • Building and retaining a high-performing team.
  • Increasing technician productivity and operational efficiency.
  • Creating a culture of accountability, professionalism, and customer excellence.

Compensation & Benefits
  • Competitive base salary
  • Performance-based bonus opportunities
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement savings plan
  • Professional development and leadership training

Join Our Team
If you are a proven operations leader who thrives in a fast-paced environment and is
passionate about building teams, improving performance, and delivering exceptional
customer experiences, we want to hear from you.
Apply today and help lead Akron's premier HVAC service organization to the next
level.

Compensation: $80,000.00 - $100,000.00 per year

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

  1. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

  2. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

  3. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

One Hour Heating & Air Conditioning

About One Hour Heating & Air Conditioning

When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about our customers' comfort.

Owning and growing your own business has never been easier. Whether you are just starting out or looking to grow your business, you will be able to do so much more for your customers, your employees, and yourself:

⏰Unlimited training and business coaching

⏰Integrated business management systems

⏰Advertising strategies to generate more marketing leads

It’s that approach that has helped the One Hour Heating & Air Conditioning brand grow, representing more than 370 territories across the U.S.

At One Hour Heating & Air Conditioning, we offer more than just an HVAC franchise opportunity. When you come onboard with us, you’ll realize:

⏰You can do so much more for your customers, your employees and yourself

⏰You’ll still retain 100% ownership of your company

Each of our franchisees is experienced, talented, and uniquely qualified to be part of our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. We’ve done it time and time again. And we’re excited to do it for your business, too.

We’re confident that our tried-and-proven business conversion model—and our Conversion Incentive Program opportunity for qualified contractors —can help you achieve your business goals.

🔹Part of the Authority Brands Family🔹

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Phoenix, AZ
Year Founded
2002
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