Job Description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Salary: Between £57,500 and £67,000 (Depending on Experience)

Hours: Monday to Friday, 9am to 5pm (37.5 hours per week)

Location: 40 Grosvenor Place, London, SW1X 7AW

Contract: Full time, permanent

What are we looking for?

The Office of Professional Staff Affairs (OPSA) team sits within Chief of Staff Office at Cleveland Clinic London. The team is led by the Head of OPSA who reports to the Chief of Staff.

Reporting to the Head of OPSA, the Operations Manager is responsible for end-to-end medical staff recruitment process to ensure timely assessment, feedback, onboarding, and practice execution. The role will be involved in ongoing performance reporting plus new programme initiatives and is responsible for day-to-day operational management and stakeholder partnering within the OPSA group.

The role will work closely with the Cleveland Clinic London (CCL) Chief of Staff, Institute Chairs and CCL senior leadership, and will be a key liaison and support point for newly joining members of the medical staff team. The Talent & Operations Manager will need to be comfortable collaborating with senior medical colleagues in delivering their role.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

Operations

• OPSA Partnering: immersion in the OPSA group, understand key processes and business drivers and partnering with stakeholders to support with proactive issue resolution
• Departmental Partnering: Focussed departmental partnerships with Clinical Operations and Finance as the core ‘triangle’ of workflows and organisational relationships. Seek support from HR where required, e.g.: employment law compliance, HR best practice.
• Engagement: responsible for ensuring OPSA has good communication and engagement with its Consultant body. May support internal or external referrer engagement events or collateral development.
• Performance: will support Institute monthly performance reporting on quality, activity and finance metrics via OPSA dashboard development and management and incorporating into APR process
• Process Improvement: evaluation and documentation of operational processes within OPSA reviewing for continuous improvement and ensuring that system are appropriately aligned.
• Service Improvement: will work closely with clinical operations and medical leadership to drive improvements for the Institute, including quality and efficiency improvement and cost savings.
• Organisational Management: will contribute, under the direction of Chief of Staff and Head of OPSA, and in collaboration with Strategy and Finance teams, to define, communicate and operationalise aspects of Institute and organizational plans, business development initiatives and workforce and capacity planning
• Other duties as assigned

Talent Acquisition:

• Lead end to end medical staff recruitment process to ensure timely assessment, feedback, onboarding, and practice execution.
• Assumes a professional level consultative role relative in interacting with medical staff leadership by providing insight and direction to their overall recruitment of Consultants and General Practitioners.
• Sourcing:
  • Arranges for placement of job adverts, secures curriculum vitae (CV) of medical staff candidates, both qualified Consultants and Fellows, through referrals and conventional recruitment sourcing approaches.
  • Maintains a database of medical staff CVs, contacts and prospective candidate leads.
  • Ensures the creation and maintenance of candidate files and recruitment activity logs.
• Selection:
  • Responsible for supporting and delivering a seamless selection process, facilitating interviews, feedback sessions and decision outcomes in a timely manner.
  • Ensure a positive and representative candidate experience during the recruitment process.
  • With support from the credentialing team, tracks and reports timely on new caregiver status as it relates to appointment readiness and attendance, missing documents and compliance clearance.
• Onboarding:
  • Responsible for ensuring efficiency of new Caregiver onboarding completion and practice transition working closely with Consultants, Clinical Operations and Medical Leadership.
• Ongoing Talent Partnering:
  • Undertake regular contract renewals including contract re-negotiation and the administrative re-issuing of contracts.
  • Responsible for ensuring OPSA has good communication and engagement with its Consultant stakeholders.
  • Partners with other members of the OPSA team to ensure recruitment activity remains joined up with overall OPSA team activity and deliverables.
  • Responsible for achieving individual goals and metrics and also assists in meeting departmental goals.
• Other duties as required to support the overall OPSA service in its current and future state

What we need from you?

• Demonstratable track record of progressively responsible related work experience in delivering a complex end to end recruitment process in a regulated environment, with an associated strong focus on regulatory compliance (essential)
• Previous experience in Physician recruitment is highly desirable. Previous experience recruiting complex senior roles (e.g., Head of Department, Director-level, or similar senior roles) is essential if no experience with Physician recruitment (essential)
• Demonstrable experience in partnering with internal and external stakeholders to deliver recruitment (essential)
• Experience with management reporting such as quality, activity and finance metrics (desirable)
• Experience in acute care setting of National Health Service and/or private healthcare market is required (essential)
• Experience in operational management within a healthcare organization (desirable)
• Experience in delivering commercial and financial objectives, including developing business cases, supporting with budget, commercial analysis (desirable)
• Experience delivering service-focused objectives, including service improvement and customer service development (desirable)

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.

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Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.